DT Engineer
COMBA Telecom
مجموع سنوات الخبرة :10 years, 7 أشهر
• Performed 2G/3G/4G walk test of Etisalat IBS sites using TEMS Pocket.
• Post process raw data and preparation of Walk Test Report using TEMS Discovery/MapInfo.
• On field troubleshooting & optimization (spillage control, missing neighbor detection, UL/DL HO failures).
• Performed Pre/Post coverage and functionality tests and prepared report to improve network stability.
• KPI monitoring and troubleshooting issues to improve network performance.
• Supervising and assigning duties to all team members, including preparing daily/weekly/monthly report of completed and upcoming work for each team member.
• Provided technical support in POLYGON Enterprises including first and second level network troubleshooting.
• Provided support to LANs/WANs, network segments, internet and intranet systems.
• Installation, configuration and troubleshooting of computers and networking equipment including network printers.
• Configuration, administration and troubleshooting of VLANs.
• Performed daily back-up operations and ensuring all necessary files are stored on appropriate media.
• Installation, configuration and troubleshooting of authorized software on desktops/laptops.
• Anti-virus installation to all laptops/desktops maintaining system and network security.
• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployments, security updates and patches.
• Identifying user’s needs, evaluate and modify systems performance.
• Diagnose, repair and recover from hardware and software failures, making recommendation of future upgrades.
• Support and maintain Windows Server 2008 r2 and Exchange Server.
• Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Provided level-1 technical support, assisted users facing network problems both either on a phone or in person.
• Remote support for network problems with the help of software like Teamviewer.
• Support and provide solutions for network failures, making recommendations for possible fixes.
• Maintaining all logs for equipment and users.
• Additional responsibilities as requested by IT manager including day to day projects.
• Installation and configuration of Windows OS on computer systems.
• Installation and configuration of SOP softwares for drive testing.
• Install latest software upgrades and patches.
• Purchase and prepare laptop computer systems for the drive testing.
• Maintain a database of all the equipment being used and in the inventory.
• Keep a tracker for all the devices being used.
• Monitor and maintain computer systems of UCE main office.
Coursework:- Computer Communication & Networking. Network Operating Systems. Applied Networking. Telecom Network Management.