مالك سليمان

o Managing Systems, procedures, and methodologies to support
outstanding service delivery.
o Budgeting and forecasting, resource allocation planning, and
cost-effective execution using expertise in Agile Scrum methods.
o Develop a deep understanding of projects and gain insight into the scope
of service provision.
o Managing Automation Management Systems related to the Department of
Equipment Engineering and Maintenance.
o Controlling systems, and Robotic Process Automation of AFMS.
o Manage project, Gantt-Chart and project milestone.
o Manage and plan projects for the division of Equipment Engineering &
Maintenance.
o Manage the Assets using the MAXIMO system based on Oracle.
o Manage power Intelligence visualization charts.
o Plan and develop the project Ideas and capstones project progression.
o Manage the performance of the projects for Equipment Engineering &
Maintenance department and IBTIKAR system leads related to EEM
department.
o Accountability of the assets related to Equipment Engineering
requirements and ultimately responsible for project success.
o Responsible for the project management plan and integration.
o Facilitator, problem solver, and single point of contact to execute the
projects.

Project planning, development strategy, business and risk analysis. o Creating complete technical solutions and designing support strategies to achieve IT business sustainability. o Manage network security team. Configuration and maintenance of Azure Firewall, Network Virtual Appliances (and associated routing), Web Application Firewall (WAF), Network Security Groups, Application Security Groups (ASG), and other cross-network traffic. o Analyze the needs of the user design, and develop the software. Creating various diagrams, flowcharts and models that illustrate the type of software required to ensure the continuous operation of a program throughout software maintenance and testing. o Upgrading system quality by detecting and resolving common issues. o Leading the policies and procedures for the IT security and networks team. Hands-on leadership in network hardware configuration and maintenance, including DNS, DHCP, Cisco switches, routers, CUCM IP phones, VPN, and the ASA/Meraki/Fortinet Cyberoam firewall. o Manage AZURE cloud and recovery processes using system backup and disaster recovery procedures.

o IT Business requirements management and web-projects development.
o Manage IT infrastructure hardware/software and implementation.
o Team leadership and assignment of tasks using the ticket system.
o Manage and support network projects and monitor the production costs.
o Prepared project plan, work breakdown structure risks, and deliverables.
o Managing procurement processes to meet project business requirements.
o System integration and platform solution.
o specify and manage the implementation of network appliances.
o Ensured high availability and redundancy of data connectivity.
o Disaster recovery and business continuity measures to support the
business.
o Applied expertise in optimizing network performance to address connectivity
o IT needs under challenging circumstances.
o Provided training to the organization and department.

o Responsible for local network maintenance and installation (cabling,
switches.
o TCP/IP and domain services, networking, Cabling.
o Active Directory and Servers Management using group policy,
o Configuration & Installation Windows Servers troubleshooting servers AD,
o DNS, DHCP, Domain, Email account and domain user account.
o MS Office 365 Cloud, Cisco CUCM, AVAYA IP Phones and Citrix.
o Server and Client supervising, Networking, Applications, Software/Hardware.
o Typically, troubleshooting, and issues simultaneously helpdesk.
o Remote support sessions and customer site visits.
business plan & location survey for the projects and IT infrastructure.
o Video wall manage and support using cloud solution.
o Configure and manage wellness system.
o Configure the Club-Centric system, train the personnel, and create reports.

o Monitoring and maintaining computer systems and networks.
o Installing Windows and anti-virus software, as well as configuring email.
o Set up systems for new employees and provide connectivity s.
o Identifying and resolving system and network issues.
o Diagnosing and repairing hardware and software problems, as well as
upgrading PC components.
o Maintain IT documentation and relevant reports.
o Following diagrams and written instructions to repair the faulty system.
o Assisting in the deployment of new applications, system integration, and
network upgrades.
o Prioritizing and managing many open IT Tickets.
o "Microsoft Dynamic AX" system administrator, reports, system support,
and data configuration.

• Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty. Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues. Established patterns to reoccurring issues and provides input to development teams.

• Keep customers informed of progress during issue life cycle and make follow-up calls or communications in a timely manner. Assist team members and provide support and solutions to customer queries. Maintain updated knowledge of company products and services to provide customer support and service solutions.

• System admin "Microsoft Dynamic AX", Reports, System Support, Server controlling, Application configure, Software/Hardware users support all departments, share printer, Share folder, IP support, Telephone extensions. Handle customer support calls in a timely and accurate manner. Understand support problems, analyze problem data and determine appropriate solutions.