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Mallika Tarannum Shaik, Service Delivery Analyst

Mallika Tarannum Shaik

Service Delivery Analyst·UBS Business solutions (India) Ltd

United Arab Emirates

Higher diploma, Accounting

Work experience

Total years of experience: 5 years, 2 months

Service Delivery Analyst

January 2023 - January 2026

UBS Business solutions (India) Ltd

Hyderabad, India Hybrid

January 2023 - January 2026

• Performed daily account reconciliations, identified and reported exceptions to ensure accuracy in financial
positions and support timely risk mitigation using Microsoft office.
• Conducted self-assessments of CASS NMI (New Material Issues) controls to identify gaps and strengthen
control effectiveness.
• Executed controls under the CASS (Client Assets Sourcebook) framework as regulated by the FCA,
ensuring compliance with industry standards.
• Identified opportunities for process improvement and developed automated workflows using Alteryx to
enhance control efficiency and reduce manual dependency.
• Conducted Quarterly Townhalls, presenting performance analysis of income statements and quarterly
results to stakeholders
• Participated in governance forums by preparing and delivering presentations to stakeholders, contributing
to risk awareness and control discussions.
• Ensured adherence to regulatory compliance requirements and contributed to the mitigation of operational
risks across business processes.
• Performed testing and validation of multiple BOT runs to ensure accurate outputs and operational
reliability.
• Actively participated in team cross-training initiatives to support knowledge sharing and build broader team
capability.
• Handled account opening processes, including reviewing positions in newly opened accounts using the
ATLAS system.
• Liaised with internal and external agents to resolve operational queries, manage process-related issues,
and ensure timely execution in line with established procedures.

Company industry:
Banking

Compliance and Operational Risk Analyst

January 2022 - January 2023

UBS Business solutions (India) Ltd

Hyderabad, India Hybrid

January 2022 - January 2023

• Delivered results as a part of QA team for Quarterly assessments of our Control Assurances
• Managed the control inventory for Audit by scoping and planning the testing phases for
the same depending on the impact
• Conducted assessments of operational and design effectiveness of controls in designated market
activities throughout the bank (900 KPC instances) and ensuring alignment with FX consent order
issued by US federal.
• Conducted control assurance on the controls existing as 1 st line of defense and as a part of
monitoring and surveillance
• Identified Issues and control observations, collaborating with control owners to develop and
implement risk mitigation strategies
• Actively participated in onboarding processes to FLOAT tool, including UAT testing and
collaborating with the Development team
• Coordinated with the Alteryx Data analysis team to create Tableau dashboards to track
audit progress

Company industry:
Banking

Junior Accountant (Intern)

January 2020 - January 2021

Manchukonda Agrotech PVT .Ltd

Hyderabad, India Hybrid

January 2020 - January 2021

• Completed internship as part of professional qualification in Cost and Management Accountancy.
• Used Tally ERP 9 to record transactions, maintain ledgers, and support accurate financial reporting and
financial statements.
• Assisted in preparing reporting for monthly and quarterly financial reviews, including reconciliations and
variance analysis.
• Conducted review reporting of journal entries, bank statements, and trial balances to ensure data integrity and
compliance with accounting standards.
• Supported internal audit scope development, testing, and findings documentation under senior guidance.
• Performed comprehensive physical verification of fixed assets and updated records in Tally ERP 9 to reflect
accurate book values.
• Compiled audit observations and assisted in preparing reporting packs for management dissemination.

Company industry:
Consumer Packaged Goods Manufacture

Education

Institute of Cost and Management Accountants of India

January 2022

January 2022

Higher diploma, Accounting

India

Osmania University

January 2021

January 2021

Bachelor's degree, Accounting

India

Board of Intermediate

January 2018

January 2018

High school or equivalent, accounting

India

Central board of secondary education

January 2016

January 2016

High school or equivalent, accounting

India

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
ANTI MONEY LAUNDERING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
FINANCIAL ANALYSIS
Intermediate
FINANCIAL ANALYSIS
Intermediate
INVESTMENT BANKING
Intermediate
INVESTMENT BANKING
Intermediate
MANAGEMENT ACCOUNTING
Intermediate
MANAGEMENT ACCOUNTING
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REGULATORY REQUIREMENTS
Intermediate
REGULATORY REQUIREMENTS
Intermediate
RISK CONTROL
Intermediate
RISK CONTROL
Intermediate

Training and Certifications

Certifications
Certified Merit in Client Asset Protection Exam
Client Money and Asset (CISI Course)