Malolan سامباث

Bangalore - Director - Operations·Uni Solutions (P) Ltd

الهند

بكالوريوس, Software Technology & Systems Management

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 8 أشهر

Bangalore - Director - Operations

ديسمبر 2011 - يوليو 2014

Uni Solutions (P) Ltd

الهند

ديسمبر 2011 - يوليو 2014

December 2011 - July '2014
Uni Solutions (P) Ltd., Bangalore - Director - Operations
Domain - Lead Generation\Appointment Setting\Inside Sales

الدور الوظيفي:: غيرذلك

People Management, Service Delivery

يناير 2012 - ديسمبر 2012

Client Retention

يناير 2012 - ديسمبر 2012

Was entrusted with the responsibility of Client Servicing/Retention and in turn increase and sustain the Revenue. Was instrumental in achieving twice the revenue in 2013 compared to 2012
Key responsibilities - People Management, Service Delivery, Client Retention
• Manage all the clients based out of US
• Managed Project Managers and Inside Sales/BDEs as direct reports
• Ensuring every SLA is met for each client
• Responsible for constant training of associates in the area of Inside sales/Appointment Settings/Lead Generation
• Coordinating with clients to ensure smooth flow of operations
• Responsible for setting up of reporting processes
• Retention of Clients and Sustain Revenue

الدور الوظيفي:: غيرذلك

Chennai - Manager-Accounts

أبريل 2009 - سبتمبر 2011

Dell Services

الهند

أبريل 2009 - سبتمبر 2011

April 2009 - September 2011
Dell Services (Formerly Perot Systems), Chennai - Manager-Accounts
Domain - Medical Billing
Was recruited from a different Industry in order to bring in a new thought process as the company had people grown in the ladder organically. Was selected to execute a Transition for a TP/AR process for a US hospital among several Managers.
Key responsibilities - People Management, Service Delivery, Workflow Management, Client Management
• Handled Voice and Transaction processing processes
• Responsible for service delivery for all the clients and invoicing to them month on month
• Single point of contact for any third level high end escalation from client
• Responsible for optimum utilization of resources and productivity of the process
• Responsible for maintaining quality standards and SLA adherence along with turnaround time
• Improve Accounts/Team Performance
• Planning and process development

مجال الشركة:: خدمات تكنولوجيا المعلومات
الدور الوظيفي:: غيرذلك

Bangalore - Manager - Operations

مارس 2007 - فبراير 2009

Kirloskar Computer Services Ltd

الهند

مارس 2007 - فبراير 2009

March 2007 - February 2009
KCS-BPO (Kirloskar Computer Services Ltd.), Bangalore - Manager - Operations
Domain - Outbound Sales catering to Australia & US markets
Key responsibilities - People Management, Service Delivery, Workflow Management
• Responsible for two different Australian outbound campaigns and their service delivery
• Leading a team of 150 telesales executives, 8 Team Leaders and a Quality team in the call center
• Accountable for the targeted revenue from each campaign
• One point of contact for all the clients from Australia related to each campaign
• Parallel coordination with operations, training & quality team to maintain the SLA's set-up by the client
• Responsible for the appropriate utilization of the resources and resource allocation to each program
• Responsible for all the MIS requirements from management and the clients
• Accountable for career development and overall growth of the team members by identifying their training requirements from time to time and implementing DAP (developmental action plan)
• Capacity forecasting, Scheduling, Rostering, Resource allocation and Recruitment

الدور الوظيفي:: الإدارة

Bangalore - Project Manager - Operations

فبراير 2006 - فبراير 2007

Symcon Global Technologies Pvt. Ltd

الهند

فبراير 2006 - فبراير 2007

February 2006 - February 2007
Symcon Global Technologies Pvt. Ltd., Bangalore - Project Manager - Operations
Domain - Outbound sales
Key responsibilities - People Management, Sales
• Business development - Developed and froze new businesses for Inbound & Outbound processes
• Set up new processes for the betterment of the existing team to increase the revenue
• Streamlining all the activities related to Operations
• Represented the organization as single point of contact at India end for Service delivery to the clients

الدور الوظيفي:: غيرذلك

Chennai - Deputy Manager - Operations

أبريل 2002 - يناير 2006

NetVision Cybertech Pvt. Ltd

الهند

أبريل 2002 - يناير 2006

April 2002 - January 2006
NetVision Cybertech Pvt. Ltd., Chennai - Deputy Manager - Operations
Domain - Outbound sales
• Moved up to the position of Deputy Manager - Operations from a Sales Agent position
• Handling processes, setting up a roadmap to achieve monthly budgets
• Responsible for meeting sales targets of the projects
• Responsible for productivity and performance of supervisor, CSE and the team as a whole.
• Responsible for process management, process control, team management, scheduling, meeting deadlines, quality checks/compliance and deliverables as per the SLA
• Responsible for identification of training requirements for the team
• Introduce new systems and processes to achieve results
• Pre-shift briefing on calling procedures, and sales plan to supervisors and review after shift
• Conduct process training for the agents & supervisors if required
• Project Management and Interacting with the clients in successfully implementing the projects.
• Preparation of MIS -Reports on the productivity for the projects and individual teams
• Involved in Client Interactions and process development
• Ensuring that the SLA's are met as per the specifications
• Reporting - Productivity of the process in terms of revenue (per seat per hour)
• Screening & Training the agents for the process
Achievements
• Independently handled a project catering to US market and made it successful in a short span of time
• Has moved up the ladder from a CSE to the level of a Dy-Manager within the organization
• Currently involved in setting up of various processes for US clients
• Had been instrumental in streamlining the US campaigns for ISO certification and was successfully audited by KPMG

الدور الوظيفي:: غيرذلك

Chennai - Senior Executive - Marketing

ديسمبر 2000 - فبراير 2002

Pronet System Ltd

الهند

ديسمبر 2000 - فبراير 2002

December 2000 - February 2002
Pronet System Ltd., Chennai - Senior Executive - Marketing
Domain - Software Marketing & Sales
• Involved in setting up the Marketing Team in Chennai and Delhi
• Explored new avenues and formulated strategies
• Prospecting of new customers & involved in making the preliminary system study at the client site and subsequently draft proposal
• Training to clients & setting up of dealer network
• Provided inputs to the technical & product development team for the new product development
• Provided assistance to the management in the areas of corporate communications

الدور الوظيفي:: غيرذلك

Executive - Marketing Services

يوليو 2000 - أكتوبر 2000

Edutech Middle East

الإمارات العربية المتحدة

يوليو 2000 - أكتوبر 2000

July 2000 - October 2000
Edutech Middle East., Dubai - Executive - Marketing Services
Domain - Software Marketing & Sales
• Creating Mailers for various products
• Facilitating with product heads for organizing road shows, exhibitions and seminars
• Liaison with advertising agencies for brand building
• Involved in brand positioning which reflects the company's corporate image
• Extensive study about various products in order to explore the salability and market potential of the • same
• Involved in public relations activity such as liaising with hotels, press etc.

مجال الشركة:: التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:: التسويق والعلاقات العامة

Chennai - Executive - Marketing

أكتوبر 1999 - يونيو 2000

NetSavvy Solutions Pvt. Ltd

الهند

أكتوبر 1999 - يونيو 2000

October 1999 - June 2000
NetSavvy Solutions Pvt. Ltd., Chennai - Executive - Marketing
• Handling the marketing activities for Internet Banking Software Enet
• Prospecting of Customers for B2B applications, Portals in order to provide a complete e-commerce consulting service under single window. Hosting/Designing/Development
• Explore new avenues in the areas of B2B applications
• Set up of Channel Partners across Tamil Nadu to realize the business goals/objectives of the company
• Conducted seminars/conferences/road-shows

الدور الوظيفي:: غيرذلك

Chennai - Market Research Executive

أكتوبر 1998 - سبتمبر 1999

Softek Ltd

الهند

أكتوبر 1998 - سبتمبر 1999

October 1998 - September 1999
Softek Ltd., Chennai - Market Research Executive
• Involved in an intensive market research activity for software products ranging from financial accounting application to high corporate graphical solutions
• Was assigned an individual territory and was made accountable for accomplishing quarterly targets
• Exposure to Channel/Dealer management
• Involved in marketing high-end software and multimedia products for corporate accounts & graphics/web designers
• Expanded the sales team and designed an in house sales training methodology
• Increased productivity of the team thereby expanding the sales revenue to include corporate & SOHO markets
• Introduced Aggressive & Innovative strategies in promoting the financial Accounting software of the company

مجال الشركة:: تطوير البرمجيات
الدور الوظيفي:: غيرذلك

Executive - Marketing

مايو 1997 - يوليو 1997

Polaris Software Lab

الهند

مايو 1997 - يوليو 1997

May July 1997 - September 1998
Polaris Software Lab, Chennai/Bangalore - Executive - Marketing
• Turned the startup branch into an individual profit center under adverse conditions as an effective team player
• Involved in selling as well as supporting the software product
• Had an invaluable experience & exposure to market ERP software on Oracle platform
• Implemented an effective & efficient one-point support strategy program for immediate handling of customer queries
• Involved in imparting sales & product training to new recruits and dealer staff

May 1995 - June 1997

مجال الشركة:: خدمات تكنولوجيا المعلومات
الدور الوظيفي:: التسويق والعلاقات العامة

Transition Management

US Hospital

• Transition Management - Involved in transition of a project in 2010
Achievements
• Traveled to the United States for transitioning for a prestigious US Hospital
• Spent considerable time in grooming Subject Matter Expects (SMEs) to the next level

مجال الشركة:: المستشفيات الطبية
الدور الوظيفي:: الإدارة

التعليم

NIIT

بكالوريوس، Software Technology & Systems Management

Honors Diploma in Software Technology & Systems Management-NIIT, Chennai Certification from Six Sigma Concepts from Anexas OBJECTIVE To be part of a progressive and dynamic work environment with challenging day-to-day assignments and satisfying learning opportunities.

Skills

ALUMINUM

Expert

ALUMINUM

Expert

AND SALES

Expert

AND SALES

Expert

CLIENTS

Expert

CLIENTS

Expert

OPERATIONS

Expert

OPERATIONS

Expert

PROCESS DEVELOPMENT

SALES

Expert

SALES

Expert

SCHEDULING

TRAINING

WORKFLOW

Expert

WORKFLOW

Expert

WORKFLOW MANAGEMENT

Expert

WORKFLOW MANAGEMENT

Expert

اللغات

التاميلية

المستوى: مبتدئ

Malolan سامباث

مشاركة سيرتي الذاتية

الخبرة العملية

Bangalore - Director - Operations

People Management, Service Delivery

Chennai - Manager-Accounts

Bangalore - Manager - Operations

Bangalore - Project Manager - Operations

Chennai - Deputy Manager - Operations

Chennai - Senior Executive - Marketing

Executive - Marketing Services

Chennai - Executive - Marketing

Chennai - Market Research Executive

Executive - Marketing

Transition Management

التعليم

NIIT

Skills

اللغات