Malou Sola

Responsible for Updating list of member using GUMNUT System
Provide the Health club receptionist desk with secretarial and clerical services to maintain administration in an effective and efficient manner
Receive and re direct calls as appropriate and take adequate telephone and fax messages when required
Responsible for general filing system and file correspondence
Assist in the planning and preparation of Health club meetings, functions and events
Answer all incoming calls and handle residence inquiries wherever possible
Shows around residence if necessary
Responsible for providing towels, locker keys and any other need to all residence that uses the Health club
Responsible for maintaining and adequate inventory of office supplies
Greet, assist and or direct residences when they enter the Health club staff
Ensure guest satisfaction to the highest standard of service at all times
Responsible for the pool and beach registration and outside guest's sales
Handle inquiries and bookings and those arriving through telephone and emails

Prepares Documents for visa application ( Employment, Visit) Issuance of invoices and receipt
Follow up call from existing client and new leads
Telemarketing sells PRO Services and Business Set up and Company formations
Circulating news from Ads
Processing, sending documents in different Consulates Schegen Visas Application
Manage Inbound and Outbound calls, receiving and sending couriers as well as sending fax
Coordinates with Clients, Suppliers, Staffs and Management
Making Memo
Assisting General correspondence
Prepare LPO and Petty cash
Updating system (CRM)
Document Filing

Respond to customer inquiries
Handle and resolve customer complaints
Provide customers with product and service information
process forms and applications for Visa
Follow up customer calls where necessary
Obtain possible customer leads
Data entry and maintenance of customer/potential customer dat bases
Maintain records of telephonic interactions, customer contacts