Assistant Front Office Manager
Amer Group
Total years of experience :4 years, 7 Months
1. In charge of front office department operation
2. Handles all different guest complaints
3. Organize all the monthly reports and increase the hotel’s revenue
4. Handle the over booking situation
5. I have always carried out my job responsibilities with utmost accuracy and high level of guest's satisfaction in the best interest of the hotel’s policies and procedures
1. Delivery notes to clients, invoices, and collecting payments.
2. Warehouse control, stock control, and daily stock control report to manager.
3. Human resources, safe box, salaries and workers clock control.
4. Communication faxes to clients, handling meetings, telephone calls in & out of the company.
-In Charge of check in & check out procedures in a city hotel & spa with more than 200 rooms, business class rooms and suites.
-Business Groups, Leisure Groups check in, check out as well as pending reservations.
-Handling all different guest comments, complaints & assuring 100 % guest satisfaction.
-Handling & submitting Night Reports, numbers & forecasts as well as coordinating with concerned departments.
-Implemented training course for “Rezidor Group standards” & full training for enrolling frequent guests in the company’s loyalty global program “GOLD POINTS”
-Received the company’s “Yes I Can!” training, & Responsible Business Certificate.
-In Charge of check in & check out procedure, wake up calls, meal orders, transportation.
-Groups check in, check out, groups’ payments and meal plans.
-Handling all different reservations Calls.
-Handling all different guest comments and complaints and reaching best guest satisfaction.
-Full training for enrolling frequent guests in the company’s loyalty global program “A-CLUB”
-Full check in & check out procedures mainly business Chinese groups and long staying guests.
-Pending reservations & payments handling.
-Front desk reports “ nationalities statistics, weekly forecast”
-Trained to handle VIP, Ministers & movie stars assuring their comfort & following up with their needs.
-Received the company’s front office employee of the month February 2008 for high performance during high occupancy season.
-Pr-opening, soft opening & grand opening team.
-Running more than 500 rooms in a Resort.
-Handling daily check in & check out procedures “Mainly Multi National Groups”, preparing full amenities for arrivals and informing other departments.
-Received the company’s “Opening Team Certificate” in recognition of team efforts for the opening period.
-In Charge of reservations department “Up selling, competition & contracting”
-Reservations, nationalities, market segmentation & revenue daily, monthly, & yearly reports.
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