Customer Care Executive
TECOM Group
مجموع سنوات الخبرة :19 years, 3 أشهر
• Receive calls as per Department Guidelines to provide prompt response & superior service.
• Responsible to communicate with the caller to understand the nature of the issue.
• Working with (GSO & IT) to implement, develop the AXS
• Carry out first layer troubleshooting & support to resolve issues online, as per the set business rules & defined products and service matrix.
• Conduct Entry and Exit surveys on a monthly basis by capturing customer’s feedback.
• Register complaints related to customers and collect customer feedback after solving the complaint within the threshold.
• Register customer’s inquiries and follow up with other TECOM colleagues to ensure that the cases have been closed successfully within the threshold.
• Reporting customer’s inquiries, complaints and feedbacks on a monthly/quarterly basis.
• Attending to Client Enquiries as per Department Guidelines and providing prompt response & superior service.
• Management of both internal and external customers to resolve problems according to the product/service specifications.
• Initiating self-update on all products and services offered by the organization in order to handle customer calls effectively and accurately.
• Database management to keep track of inquiries and service requests.
• Proactively working with all respective departments by reporting all customer inquiries and requests to ensure prompt action and service provision.
• Ensuring Customer Satisfaction by providing all relevant information pertaining to the different projects handled within the organization.
Math Private tutoring in English and Arabic to freshman and sophomore students in the department major courses
• Continuously improving procurement policies and processes to facilitate more effective and cost efficient operations
• Managing the procurement process for key projects, ensuring procurement is cost effective, timely, efficient and compliant with Country regulations and Company policy.
• Processing purchasing orders in line with operational need and project budget.
• Locate, analyze, and develop a consolidated supplier base to meet current and future commodity needs.
• Managing shipment of equipment and approving relevant payments.
• Managing logistic mobilizations for key projects.
• Managing transportation of equipment and approving relevant payments
Feb. 2010- Feb. 2012
Admin Manager.
HIGH SYSTEMS TRADING LLC, DUBAI - UAE.
Manage all administrative activities such as Visa renewals & issuance, recruitment, Printings, mails, maintenance, Utilities, etc
Mar. 2005- Feb. 2010
Vendors Accountant and Purchase Officer
Q. MIX READY MIX MANUFACTURING LLC, DUBAI - UAE.
• Administed and monitored supply of all plant raw material (aggregates, cement, gas oil, water ) in addition to all other administrative work requirements (stationery, IT requirements, furniture, etc )
• Managed purchasing and proper delivery to the end user
• B.Sc. in Mathematics and Informatics - Aleppo, Syria. • Courses in communication and business practices and hands-on experience.