Mamdouh Alkhayyat

Senior Manager of Area Operations at Saudi British Bank

• Saudi Arabia - Jeddah
• My current job since August 2014

 Align the implementation of operational goals and action plans with bank's overall business strategy.
 Revise operations programs and reports through the intensive evaluation of internal control and regulatory requirements.
 Manage collaboration between different business units, area financial institutions and government bodies, serving as liaison to manage information flow and ensure achievement of operational goals.
 Recognized as top human asset and was awarded opportunity to engage in a two-week shadowing of HSBC's COO in July 2018.
 Oversee human and processing resources to optimize service quality and quantity while mitigating operating risks and costs.
 Spearheaded the implementation of stronger risk and compliance controls, which streamlined the ATM settlement processes and accounting issues.
 Established committees to undertake initiative of improving vendor management communication, identifying and devising strategies to resolve service deficiencies.
 Served as key member of the creation of newly-formed branches, overseeing the Kingdom-wide documentation of daily back-office operational processes and identifying front-office tasks to be migrated to the back office.
 Conducted a full analysis that focused on eliminating unnecessary management stored data, which improved the bank’s off-line management transaction and non-transaction exceptions reports.
 Received an appreciation letter from Saudi Monetary Authority (SAMA) Jeddah branch in recognition of the providing outstanding customer service to local bank clients.
 Led the development of the cash forecasting formula between the bank cash centers and SAMA, completing this initiative in July 2018.

Manager of Fraud Control and Investigations, Western Province at Saudi British Bank

• Saudi Arabia - Jeddah
• July 2010 to July 2014

 Designed and instituted strategic fraud management policies and initiatives to mitigate internal and external fraudulent incidents, which secured client and corporate interests.
 Led and facilitated management committees and discussions to disseminate best approaches to combat fraudulent acts.
 Spearheaded the establishment of fraud risk assessment processes, including policies, requirements and forms.
 Negotiated dispute settlements and played a key role in investigating hundreds of fraud cases that recovered millions in monetary losses.
 Served as the bank’s attorney, managing the filing of legal charges and lawsuits against fraudulent acts.
 Incorporated innovative risk-prevention strategies and approaches as part of extensive revision of bank’s existing fraud policy.
 Revised multiple policies and procedures related to fraud and compliance for business marketing, operational and administrative units.

Assistant Manager of Area Operations, Western Province at Saudi British Bank

• Saudi Arabia - Jeddah
• January 2008 to June 2010

 Monitored business processes and system improvements to increase efficiency and identify internal and external cost-efficient opportunities.
 Participated in bimonthly manager branch operations meetings to institute operational control awareness among all personnel.
 Provided input and direction to improve budgeting and operational efficiency for all branches and area operations departments.
 Managed bounced clearing checks across the Department of Excellency by formulating and implementing innovative tracking methods.
 Initiated mitigation of unnecessary offline daily exceptions and balance sheet reports for all branches, which significantly reduced bank administrative costs during 2008.
 Received nomination as one of the 15 2008 HSBC Middle East Local Heroes for exhibiting HSBC core values.

Manager of Branch Operations, Jeddah Main Branch at Saudi British Bank

• Saudi Arabia - Jeddah
• November 2005 to March 2007

 Oversaw main branch operations, supervising a 40-person team comprised of five units, including Premier Office, Customer Service, Shears and Corporate Customer Service units.
 Managed corporate operations to ensure consistent delivery of outstanding customer services in accordance with retail and corporate policies and standards.
 Received commendation from the deputy managing director for detecting and avoiding a possibly impactful fraudulent attempt in March 2006.
 Recognized as Best Manager in 2007 for achieving lowest annual rate of error on customer-submitted products forms.

Officer-in-Charge for Corporate Unit at Saudi British Bank

• Saudi Arabia - Jeddah
• March 2004 to October 2005

 Led corporate customer service operations, establishing consistency in the delivery of swift, efficient and outstanding service.
 Directed verification and authorization of suspense / general ledger accounts transactions, as well as the changes made to enhance the reporting process.
 Received commendation from the deputy western area general manager in recognition of efficient services and in meeting corporate clients' expectation in 2005.

Supervisor of Customer Services, Jeddah King Abdul-Aziz Street Branch at Saudi British Bank

• Saudi Arabia - Jeddah
• April 2002 to September 2004

 Maintained oversight of the branch cash operations in line with SAMA and SABB guidelines and policies.
 Used cross-functional training sessions to promote customer courtesy, which facilitated an increase in customer loyalty and bank product sales opportunities.
 Received Best Supervisor Award in 2002 for selling bank consumer products.

Customer Service Representative/Teller, Jeddah Prince Muteeb Street Branch at Saudi British Bank

• Saudi Arabia - Jeddah
• April 1997 to March 2001

Branch Support Clerk, Jeddah Clearing Cheques Unit at Saudi British Bank

• Saudi Arabia - Jeddah
• March 1996 to March 1997