Digital Strategy Consultant
Digital Government Authority
Total years of experience :24 years, 3 Months
Developed AMER ( Saudi national omnichannel) RFPs
Performed technical evaluation and financial evaluation for bidders
Participated in vendor manager as a consultant
Developed Digital Government Authority Strategy for AMER
Developed Government Excellence Center Strategy
Developed Customer Satisfaction Methodology and Balanced Scorecard
Developed Strategic Objectives for the Citizen Engagement Department
Provided Consultation on many topics (Strategy, Methodologies, Initiatives)
- Designed citizen engagement platform strategy
- Developed strategic planning for 5 years
- Wrote 1 RFI, 3 RFP
- Designed citizen journey through national platform
- Participated in evaluation and elevation of suppliers
- Implemented Omnichannel platform Pilot
- Implemented digital channels
- Implemented Chatbot with Arabic
- Managed multi vendors
- Developed business case for citizen engagement platform
- Presented Omnichannel Strategy and PILOT to Yesser CEO (Eng. Ali Al Asiri)
- Developed Omnichannel Governance RFP across all government agencies
- Participated in RFP evaluations
- Developed business justifications for many projects
Implemented customer experience platform from scratch using new tools and technologies.
Established development team.
Code of the application is written in JavaScript using Node.JS and React Framework. Mainly Material is the main UI framework.
check https://www.firemisc.com
Designed/ developed the following products
1- Social Data Router
2- Finesse Client connector for C#
3- Microsoft USD connector
4- Genesys Instagram connector
5- Cisco / Genesys integration through Workspace
- Founded Service Delivery Arm with 4 teams
Project Management
Cisco Voice Team
Genesys Voice Team
Development team
- Achieved 20 Mil USD annual target
- Founded HO in Egypt for offshore.
- Implemented EPM (enterprise project management) using Microsoft share point
BSC of Engineering. Biomedical engineering and systems.
