Regional Agency Manager
AMNAL - Security Services and Equipments Company
Total years of experience :31 years, 4 Months
Main Tasks :
Externally :
Understand customer’s requirements and enable to provide service solutions
Collect specific and accurate information from customers and enable to run projects smoothly and promptly.
Deal with customers and aim to accomplish sales objectives
Build and strengthen relationship with strategic accounts
Manage and coordinate activities between AMNAL and customer
Collect and analyze marketing information at regional level
Identify, quantify and recommend action plans for new business opportunities
Internally :
Manage a group of 15 persons directly and more than 200 indirectly
Stimulating and maintaining a high level of motivation among staff
Ensure the availability of necessary resources for the smooth running of the activity
Planning the day to day of the armored convoys itinerary
Ensure armored cars and arms security
Work closely with pre- and post-sales teams to ensure superior end-to-end service
Influence teams to provide the required service in-time with the required high quality
In charge of 04 departments:
Human Resource Deartment :
- Analyzing training needs in conjunction with departmental managers
- Developing with line managers HR planning strategies which consider immediate
and long-term staff requirements
- Working closely with various departments assisting line managers to understand and implement policies and procedures;
- Negotiating with staff and their representatives on issues relating to pay and work conditions
- Advising on pay and other remuneration issues, including promotion and benefits
- recruiting staff - this includes developing job descriptions and person specifications, preparing job
adverts, checking application forms,
- Dealing with Government institutions (Insurance Co., Health and Safety Inspection office)
- Regulatory Surveillance (Labour Law, Insurance Law, Fiscal Law)
Logistic Department :
- Manage logistics, warehouse, transportation
- Liaise and negotiate with suppliers, manufacturers
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Resolve any arising problems or complaints
- Preparing tender procedure in conformity with Government Procurement Code
- Participating in Bids evaluation
- Implement fleet preventive maintenance
- Suppliers’ Data Base management
- Maintenance of the company’s assets
Procurement Department:
- Getting goods and services for the best price and value
- Building strong working relationships both internally and with supplier
- Contract management and negotiation
- Understanding and keeping up with new trends and regulations
- Preparing tender procedure in conformity with Government Procurement Code
- Suppliers’ Data Base management
Assets Management Department :
- Contract management and negotiation
- Prepare with accounting service audit schedules relating to fixed assets
- Keep up assets inventory
- Regulatory Surveillance (Investment Code, Fiscal Law)
- Maintain a close relationship with lessors
Assist and counsel the Director in all matters of Management, Marketing and Communication
Principal duties:
Dealing with Government Departments (Ministry of Foreign Affairs, Ministry of Interior, Protocol Department in Dubai and Abu Dhabi)
Dealing with Dubai and Abu Dhabi airports authorities.
Unofficial Translation of documents (Arabic, English and vice versa).
Giving administrative support to Finance&Administrative Department Senior Officer.
Assist Bruneian VIP (Ministers, Permanent Secretaries, High government staff, …) visits to the UAE.
Principal duties:
Benchmarking (Understanding what is happening in the Automotive Market, Competitors’ Strategies) by using different tools (Internet, Newspapers, visiting Showrooms, interviewing buyers)
Supervising a Market research group (to know the Needs of potential Customers regarding the models they prefer, the prices, the Colours)
Proposing new places to implant Showrooms)
Handling with customers’ complains which can not be resolved by the sale’s staff.
Coordinate between Commercial and Maintenance Departments
Advising commercial staff.
Different Positions: Superior Technician, Technical Manager and the last role was Head of Department in Customer service.
Principal duties for the position of Head of Department in Customer service (2005-2007):
Monitoring of the Customer Loyalty Program (B2B)
Prospecting for a portfolio of companies for which are proposed Algerie Telecom Offers.
Participate with Specialized Agencies in preparing and implementing advertising campaigns (on local radio
channel)
Negotiation and implementation of new business contracts.
Analysis of Turnover GB (B2B)
Support new trainee-staff.