Deputy Branch Manager
ICICI Bank
Total des années d'expérience :4 years, 4 Mois
• Aligning resources in line with the given targets
• Defining service standards and guidelines that serve as benchmark for excellent service delivery
• Handling front-end operations for savings, current & fixed deposits & handling cash management
• Accountable for handling FOREX Hedging and carrying out analysis of Business Model
• Framing result-oriented business generation plans & policies for attainment of per-designated profitability/revenue estimates
• Analyzing business potential, devising strategies for business development, achieving targets, monitoring competitor’s activities and devising effective counter measure
• Mentoring and training the field functionaries to ensure the sales and operational efficiency
• Creating dynamic environment that fosters development opportunities and high performance amongst team members
• Single handedly managed 60 account openings
• Significantly contributed in achieving 100% Customer Service Index
• Successfully headed a team of 6 members
• Generated a revenue of INR 100, 000 (Approx. 1, 700 USD) generated from FOREX for the FY 2011-2012
• Demonstrated business acumen in leading / managing the Sales & Business Development Operations and contributing towards higher rate of organic growth
• Proficient in implementing policies / procedures for the all-round development of banks as well as reducing overall costs to the bank through various means
• Proven availability in executing effective solutions to the customer need, with an aim to improve customer contentment
• Skilled in preparing various MIS reports on team performance & branch revenues
• Possess excellent interpersonal and communication skill with proven abilities in Problem-Solving and Client Servicing
Role: • Providing technical support
• Successfully handled customers based out of US
Manipal University is a deemed university located in Karnataka, India. It caters to over 26, 000 students from over 54 countries. Manipal Institute of Technology (MIT) was ranked the 21st Best Engineering College in India by India Today magazine in 2011.
Fergusson College is degree college situated in Pune, India. It was founded in 1885 and was the first privately governed college in India. It has ranked amongst the top 10 arts & science colleges in India for the past 12 years in the annual survey conducted by India Today-AC Nielsen-ORG-MARG.