Process Associate •
Tanfeeth
Total des années d'expérience :5 years, 11 Mois
Islamic Methodology such as MUSHARAKA & MUDARABA Models awareness
• Level 1 approver in Islamic Credit Services based on approved companyframeworks
• Evaluating of USERS/Customers financial capabilities based on the Al
Providing customer service for Reader’s Digest books promotion.
• Attending to both inbound and outbound calls regarding the customer queries of
books and promotions.
• Generating sales report of the books promotion on daily, weekly and monthly basis.
• Making promotional reports and billing.
for inbound call center of Citibank
• Answering customer queries regarding credit cards and loans
4 GE Consumer Finance
support
• Perform several critical functions of QA like checking subject matter expertise, AHT
and call quality of agents as assigned by Management
• Cross-train with QA personnel to learn the critical daily activities of their job and
serve as a back-up when personnel are absent
• Subject Matter Expert assisting the phone banking officers and handling escalated
calls and irate customers.
• Resolve all the complicated queries received from the customers from various
other sources also like Email and scanned physical mail regarding their retail
banking credit cards
Environmental audits of steel plant and sugar mill.