Client Operations Manager
Anuvu
Total years of experience :7 years, 8 Months
Handling and dealing with airlines requirements;
• Promoting products and services to airlines such as Emirates, Saudia, and Qatar Airways;
• Create presentation and proposals;
• Analyze KPIs and identify opportunities to optimize revenue and rates;
• Defining project requirements by identifying project milestones, phases, elements, forming
project team, and establishing project budgets;
• Delegate work to other teams members;
• Timeline creation for the whole supply chain and performance Tracking;
• Content ordering, content acquisition, file chasing, and media delivery;
• Liaising with the distributors such as Disney, Worner Brothers to acquire content according
to the guidelines prescribed by the Airlines;
• Coordinating with other teams in order to meet deadlines and goals;
• Ensure all client database is recorded safely;
• Ensure all media has been delivered on time to the OEM such as PAC and Thales;
• Contributing to team effort by accomplishing related results as needed;
• Performing weekly and monthly reviews and analyses of current processes using
operational reports;
• Suggesting changes to senior management. Actively participate in the implementation of
approved changes;
• Creating informative, actionable and repeatable reporting that highlights relevant business
opportunities for improvement;
• Translating and simplifying requirements to other team members;
• Identify product improvements or new products by remaining current on industry trends,
market activities, and competitors;
• Maintain quality service by establishing and enforcing organization standards;
• Maintain professional and technical knowledge by attending educational workshops
Media Integration; Setup the audio integration unit comprising of an ingest system, a Linux server,
Visual Display Unit and Digital Fibre Media Converter on a network;
• Conversion of .mp3 files to load modules that are readable by the In-flight Entertainment systems;
• Media Integration;
• Arabic and English metadata management;
• Managing the relationship with 3rd party companies;
• Liaising both, in person, and via electronic communication with OEMs, distributors, labs and clients to
facilitate a common goal;
• Content Acquisition - Liaising with the distributors to acquire content at competitive rates according to
the guidelines prescribed by the client;
• Testing media and software on an In-flight Entertainment test rack to ensure functionality and to detect
any issues before the release to Airlines;
• Possess in-depth knowledge about Panasonic Avionics Corporation (PAC)/ Thales IFE systems;
• Implementing the on-boarding of new IFE systems;
• Testing the software and GUI and ensuring it is error-free and provides a smooth experience for the
passenger;
• Identifying software bugs and reporting them to Panasonic Avionics Corporation and Thales;
• Testing functionality of OEM hardware;
• Experienced in Thales and Panasonic Media Portals (M3, DCMS, MMA2);
• Conversing with Panasonic and Thales to ensure that an ATP is scheduled, and bugs are fixed in the
next software release;
• Performing Audio/Video fidelity checks on encoded media files and debugging of errors such as
pixelation, incorrect aspect ratio, audio-video synchronization, etc;
• Content selection and programming the In-flight Entertainment system according to the client’s
specifications and target audience;
• Ensuring media content adheres to the clients' prescribed guidelines with respect to censorship and
overseeing edits;
• Compiling and chasing the media files for the update cycles and checking for any defects;
• Recommending controls by identifying problems and writing improved procedures.
Handling and dealing with clients requirements;
• Secure and attend meetings;
• Promoting products and services to clients;
• Create presentation and proposals;
• Handle technical presentations, explain products and services to existing and prospective
clients;
• Secure and renew orders and arrange delivery;
• Plan and modify products and services to meet clients' needs.