Senior Business Analyst
Path Solutions
Total des années d'expérience :11 years, 9 Mois
• Worked as a Freelance Senior business analyst.
• Provided the company with market research and business requirement reviews and analysis.
• Conducted internal training and demos.
• Worked as a freelance Project Manager for the UAE and Mina region.
• Developed a detailed project plan, including project scopes and objectives.
• Insured the resource availability and allocation.
• Measured project performance.
• Ensured that all projects are delivered on time, within scope and budget.
• Conducted market research.
Product Management Department
• Provided consulting services to clients by analyzing the business requirement and providing appropriate solution in compliancy with banking practices.
• Reviewed business requirement documents sent by clients and insuring that the formats are respected, the business case is properly presented, by explaining the purpose of any system change or any addition of a new feature.
• Insured that the case is explained by a business and banking perspective, in order to be studied based on banking procedures.
• Approved the business requirement document after conducting several meetings with the client banks and the technical team to agree on the best and appropriate way the requirement should be done.
• Setting products strategy and marketing plans.
• Conducting market research and identifying new market trends in order to induce product innovation and system enhancements.
• Conducting competitive analysis reports.
• Capturing and managing clients’ requirements.
• Preparing product roadmaps and discussing the internal enhancements plans of each product with higher management and the technical team, in order to schedule them in releases.
• Participating in presales consultancy including RFP/RFI response and conducting demonstrations and presentations in addition to prospect
• Analysis.
• Products; Internet Banking, Mobile Banking, Front Office Treasury, Microsoft CRM, Web Portals, Card Payments systems, and Debt Collection Management
Section Head (Signature “B” in Lebanese Central Bank)
04/2009 - 09/2011 Settlement Department:
• Handled and reviewed the settlement procedures with CSC client banks based on preset agreements.
• Insured that the settlement procedure is done at cycle end as per the agreement with clients.
• Insured that the settlement processes are done properly according to each card type, and transactions are processed with the right and agreed on transaction types.
• Checked and approved the settlement amounts after files are being reconciled by team members.
• Reviewed all operations sent to our team by all other departments before being processed onto Cardholders accounts. Insured that each operation is sent with the appropriate documents, all the transaction types are respected based on the card type and the agreements with our clients, the amounts to be processed are correct and it is approved and signed by the authorized signatories.
• Signed the transaction batches in order to be processed by the team members.
• Handled Banks’ queries and complains regarding several cases related to settlement procedures including changing of the procedure, adding new or changing transaction types or introducing new card types.
• Conducted several meetings with our client banks regarding the improvement of work and introduction of new and innovative procedures.
• Worked on the automation of the CSC portfolio settlement procedures, by conducting continuous meetings with the banks including the central bank of Lebanon and changing the payment agreement with each one which eliminated all the paper work (including the thousands debit cheques that used to be issued and checked one by one by team members to be reconciled with the bank’s files accordingly in order to be processed) and was replaced by a simple file issued at cycle end reconciled approved signed and processed.
• Conducted demos to departments in order to introduce new procedures and changes in order to be followed and adopted accordingly.
• Conducted demos to our client banks in order to introduce new procedures and changes in order to be followed accordingly.
• Insured that each team member tasks are accomplished by end of day.
• Insured that tasks are being rotated among team members in order to make sure that each member can be replaced by another.
10/2005 - 04/2009 Senior Officer Branch Department
• Controlled cash, cheques received from CSC card holders for the settlement of their cards based on each card’s cycle end.
• Assisted CSC clients with their queries regarding any transaction processed unto their card accounts.
• Followed up on all received transfers.
• Checked and reviewed journal of all files “off balance & on balance” in order to ensure that appropriate JV entries are conducted.
• Processed payments and dealt with local and foreign Banks regarding payment procedures.
• Managed Bank’s transfers.
08/2008 - 09/2011 Credit Committee Member
• Checked files prepared by the credit department including the potential client’s application.
• Insured that the files are completed, including reports conducted by credit bureaus in order to look at the individual borrowing and bill-paying habits analysis from which credit scores are derived
• Took the decision on whether to approve or reject new card applications based on credit analyses and scoring.
• Signed the application in case of approval, and sent it back to the credit department in order for them to send it again to another committee member for signature. ( each card limit range require a certain number of approvals by committee members)
• Rejected the application in case of high risk, and sent it back to the credit department.
Back Office Department
• Checked all branches’ foreign exchange transactions.
• Communicated with all branches.
• Regularized differences
Accounting Department
• Checked Bank accounts.
• Handled as well the regularization of foreign exchange transactions.