team leader customer service
burjeel hospital
مجموع سنوات الخبرة :7 years, 2 أشهر
Leading, guiding and motivating colleague's in the same department and floor to work together and ensure they are delivering excellent customer service.
Managing outpatient department traffic including walk-in patients and organising health providers patient flow.
Supervising the customer service team in work activities, reporting, appraisals and other process such as patient registrations, cash receipts and counter cash collection at the end of every shift.
Designing and implementing business strategies to help the clinic meet organizational goals.
Determining staffing requirements, work assignments and schedule for the customer service executives.
Observing and evaluating team members performance.
Participating In the organisation's quality improvement and safety activities.
Ensuring guest complaints and feedback are handled effectively and efficiently by supervising team member, delegating responsibilities and liaising with other related departments.
Making decision and solving problems.
Creating smooth and efficient operations for team motivation.
Actively assisting patients or their families and finds out the nature of their enquiry and maintaining a level of conversation.
Educating patients and their families rights and responsibilities, confidentiality and information.
Communicating all information to Floor Supervisor on daily basis.
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Providing Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
Investigating patient/visitor concerns and implements appropriate courses of action.
Keeping accurate records of discussions or correspondence with customers.
Performing duties of handling Patient, /Telephone/Cash/back office work as specified In the duty roaster.