Manal Sammour

-Responsible for the day to day operations of the clinic including supervising and ensuring the development of the staff, meeting &
consulting with Silkor clients, ensuring the highest quality of service provided with an enjoyable experience to clients.

-Providing customer consultation in an effective and knowledgeable manner in the aim of increasing sales of treatments, packages, other
services and products.

-Performing up selling and cross selling of products, treatments and packages.

-Managing and controlling stocks.

-Direct staffing, training and performance evaluations to develop and improve sales as well as the centre’s work environment.

-Conducting sales and marketing efforts and keeping accurate financial records.

-Monitoring and following up on tasks, duties and responsibilities of all employees.

-Developing growth strategies and plans
-Managing and retaining relationships with existing clients
-Increasing client base
-Having an in-depth knowledge of business products and value proposition
-Identifying and mapping business strengths and customer needs
-Researching business opportunities and viable income streams
-Drafting and reviewing contracts
-Reporting on successes and areas needing improvements

- Acting as the first point of contact for the customers as they enter the service department.
- Explaining the repair process and booking customer vehicles into the Service department
- Selling Service products: identifying and maximising upsell opportunities to meet individual and department targets.
-Ensuring service reception is staffed at all times and phone calls answered promptly
-Ensuring the correct capture of data on CRM systems
-Preparing job cards and ensuring accuracy of warranty work booked in and processed
-Keeping customer satisfaction surveys at a high level
-Co-ordinating bookings and re-bookings
-Assisting service manager in resolving customer complains

-Dealing proactively with the day to day business inquiries
-Submitting & negotiating quotation with the Client & insurance companies.
-Advising client on the Risk Improvement & Risk Management.
-Liaising with the Head Office Technical departments on inquiries beyond the authority of the Branch.
-Training Junior Technical staff to help them grow in the organization.

-Preparing and processing warranty settlements in accordance with applicable warranties and in compliance with company policy and guidelines
-Maintaining records & details of all the faulty units in warranty
-Uploading warranty cases at the required portal
-Managing the faulty units and claims to the company
-Resolving day-to-day issues in warranty section
-Providing department support, special projects and general office duties.

-Producing quality work in a consistent, timely and organized manner
-Understanding and upholding Vero Moda’s high standards of presentation as they apply to merchandising the selling floor
-Maintaining a clean and organized work area
-Working in a safe manner with minimum disruption to the selling process.
-Asses and communicate store needs
-Maintain visual merchandising standards