Team Leader
Teleperformance
مجموع سنوات الخبرة :12 years, 5 أشهر
1. Responsible for reviewing the manuscripts edited and corrected by the Copyediting Team to ensure high quality levels and to ensure that there are no missing or wrongly added corrections.
2. Discussing and negotiating errors with Copyediting Team members.
3. Working on projects including writing Team Manuals and editing their language and content.
4. Training tasks to newly hired members.
- Contact Center Representative at
Internal Communications:
Communicates with team leaders and team members.
External Communications:
Authors.
General Summary:
Improves the quality of the manuscripts and issues by correcting stylistic, grammatical, and spelling mistakes. Prepares books and issues for publication.
Job Responsibilities:
1. Proofreading the logo of the journal, volume and issue numbers, the title of the paper, the name of the authors, their addresses, and dates of receipt and revision.
2. Checking the correctness of grammar, syntax, punctuation, spelling, and style conformity.
3. Proofreading figures and tables against the original manuscripts.
4. Reviewing author biographies, covers, blue prints, call for papers, and flyers.
5. Performing other related duties incidental to the work described herein.
-Got promoted to Copyediting Quality Assurance Specialist
1. Deal directly with customers by telephone.
2. Respond promptly to customer inquiries.
3. Handle and resolve customer complaints.
4. Obtain and evaluate all relevant information to handle inquiries and complaints.
5. Perform customer verifications.
6. Process orders, forms, applications, and requests.
7. Direct requests and unresolved issues to the designated resource.
8. Manage customers' accounts.
9. Keep records of customer interactions and transactions.
10. Record details of inquiries, comments, and complaints.
11. Record details of actions taken.
12. Communicate and coordinate with internal departments.
13. Follow up on customer interactions.
14. Telemarketing the Company's products.
English Language. Second language: German.