مجموع سنوات الخبرة: 13 سنوات, 4 أشهر
فبراير 2013
إلى حتى الآن
Network Administrator
في Centro Global Solutions
البلد :
مصر - القاهرة
Securing network system by establishing and enforcing policies, and defining and monitoring access.
Capacity management and audit of IP addressing and hosted devices within data centres
Support and administration of firewall environments in line with IT security policy.
Troubleshooting wide area networks, servers and routers, local area networks, VPN, firewall and switches.
Model and forecast LAN traffic to ensure sufficient capacity is in place to meet growth.
Analyze all security problems on network and develop new technologies to cater it.
Capacity management and audit of IP addressing and hosted devices within data centres
Support and administration of firewall environments in line with IT security policy.
Troubleshooting wide area networks, servers and routers, local area networks, VPN, firewall and switches.
Model and forecast LAN traffic to ensure sufficient capacity is in place to meet growth.
Analyze all security problems on network and develop new technologies to cater it.
مايو 2011
إلى فبراير 2013
Support Professional Agent (part time )
في Stream International Global Services
البلد :
مصر - القاهرة
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Setting up new user’s accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate .
Prioritising and managing many open cases at one time.
Talking staff/clients through a series of actions over the telephone to help set up systems or resolve issues.
Installing and configuring the Satellite radio hardware applications.
Monitoring and maintaining computer systems and networks.
Setting up new user’s accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate .
Prioritising and managing many open cases at one time.
Talking staff/clients through a series of actions over the telephone to help set up systems or resolve issues.
Installing and configuring the Satellite radio hardware applications.
Monitoring and maintaining computer systems and networks.
نوفمبر 2010
إلى أبريل 2011
Technical support Engineer
في Blumax Engineering consultancy
البلد :
مصر - القاهرة
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Evaluates system potential by testing compatibility of new programs with existing programs.
Evaluates expansions or enhancements by studying work load and capacity of computer system
Working on all Surveillance systems ( CCTV - Detection-time attendance&Access Controlling -Barriers - Blockers - Parking ).
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Evaluates system potential by testing compatibility of new programs with existing programs.
Evaluates expansions or enhancements by studying work load and capacity of computer system
Working on all Surveillance systems ( CCTV - Detection-time attendance&Access Controlling -Barriers - Blockers - Parking ).
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