Manar Alajmi

• Handle inbound and outbound customer calls, providing accurate information and resolving
inquiries efficiently.
• Assist customers with banking services, including account inquiries, transactions, and issue
resolution.
• Maintain high levels of customer satisfaction by delivering professional and timely support.
• Follow company policies and procedures to ensure compliance and data accuracy.
• Manage multiple tasks under pressure while meeting performance and quality targets.
• Escalate complex issues to the appropriate departments when necessary.

• Gained hands-on experience in banking operations and customer service.
• Assisted in processing financial transactions and verifying documentation.
• Supported branch staff in daily tasks, ensuring accuracy and efficiency.
• Developed communication and teamwork skills through direct client interaction.