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تم إلغاء حظر المستخدم بنجاح
منار عليات, business coordinator

منار عليات

business coordinator·Hydra

الكويت

دبلوم عالي, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 3 أشهر

business coordinator

يوليو 2024 - يوليو 2025

Hydra

حولي، الكويت

يوليو 2024 - يوليو 2025

Identified opportunities to submit compliant bids. coordinating with various
teams.
gathering information.
writing proposals, and managing the overall tendering process t o ensure timely
and successful submissions.
Strong Organizational Skills, a s I managed multiple tender processes
simultaneously.
Time management and effective communication a s I was taught b y m y
manager and always delivered the best results.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
التشييد والبناء

Business coordinator

يوليو 2024 - يوليو 2025

Hydra International

حولي، الكويت

يوليو 2024 - يوليو 2025

Identified opportunities to submit compliant bids. coordinating with various
teams.
gathering information.
writing proposals, and managing the overall tendering process to ensure timely
and successful submissions.
Strong Organiz:
simultaneously. ional Skills, as I managed multiple tender processes
Time management and effective communication as I was taught by my
manager and always delivered the best results.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
إدارية

quality lead- trainer customer service

أغسطس 2022 - مايو 2025

Transcom

تونس، تونس

أغسطس 2022 - مايو 2025

As a a back office officer and a lead quality specialist, I aim to optimize the clients
experience and enhance the quality o f the given services in order t o reach final
satisfaction. client centricity is m y main focus.
• With a constant follow-up, I thrive on the fact that fidelity and satisfaction
leads t o enhancing corporate image and building a stable non demolishing
service strategy.
• Dealing with international clients and customers i n treating legal inquiries
according to clients needs.
• Researched and analyzed case law, statutes, and regulations t o identify
legal issues and prepare legal arguments
As a lead quality I had the role t o enhance service delivery and agent results
monitoring.
• Trained and mentored team members; thoroughly explained complex
tasks and procedures to improve operational performance and workflow
efficiency.
• Analyzed data trends to identify areas for process improvement.
• Collaborated with stakeholders to deliver better performance outcomes
and improve results across teams with negotiating goals and agents power
points and weaknesses.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Back Office - Quality Lead - Trainer

أغسطس 2022 - يونيو 2024

Transcom

تونس، تونس

أغسطس 2022 - يونيو 2024

As a back office officer and a lead quality specialist, aim to optimize the clients
experience and enhance the quality of the given services in order to reach final
satisfaction. client centricity is my main focus.
+ With a constant follow-up, I thrive on the fact that fidelity and satisfaction
leads to enhancing corporate image and building a stable non demolishing
service strategy.
+ Dealing with international clients and customers in treating legal inquiries.
according to clients needs.
• Researched and analyzed case law, statutes, and regulations to identify
legal issues and prepare legal arguments
As alead quality I had the role to enhance service delivery and agent results.
monitoring.
+ Trained and mentored team members; thoroughly explained complex
tasks and procedures to improve operational performance and workflow
efficiency.
+ Analyzed data trends to identify areas for process improvement.
+ Collaborated with stakeholders to deliver better performance outcomes
and improve results across teams with negotiating goals and agents power
points and weaknesses

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Bank Intern

يونيو 2021 - أغسطس 2021

UIB Bank - Union Internationale des Banques,

زغوان، تونس

يونيو 2021 - أغسطس 2021

+ Educated customers on bank policies and procedures
+ Reconciled bank statements and corrected discrepancies to ensure
accuracy of financial records
+ Reconciled bank accounts and provided summary reports to management
+ Followed bank security procedures to protect customer data and assets
+ Conducted market analysis that identified new opportunities for growth and
expansion
+ Analyzed customer feedback and identified areas for improvement in the.
companys products and services

مجال الشركة:
البنوك
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

Ihec Carthage

أغسطس 2022

أغسطس 2022

دبلوم عالي، Business Administration

تونس

Studies diverse business management subjects such as Quality management, business English, Theories of organizations, statistics, Human resources management, Entrepreneurship... In the 3 years licence I've been able to recognise several aspects in the business management field and gain full knowledge of its contents.

Skills

Change Management
Expert
Change Management
Expert
Business Optimization
Expert
Business Optimization
Expert
Customer Driven
Expert
Customer Driven
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Planning
Expert
Planning
Expert
Teamwork
Expert
Teamwork
Expert
Communication
Expert
Communication
Expert
Translation
Intermediate
Translation
Intermediate
typing
Expert
typing
Expert
office work
Expert
office work
Expert
office administration
Expert
office administration
Expert
mail
Expert
mail
Expert
customer satisfaction
Expert
customer satisfaction
Expert
customer service
Intermediate
customer service
Intermediate
Time Management
Expert
Time Management
Expert
Office Management
Expert
Office Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

الفرنسية

متمرّس

التركية

متمرّس

الالمانية

مبتدئ

العضويات

الهلال الأحمر التونسي

التنسيق مع الرعاة و المحطات الاذاعية

January 2022

التدريب و الشهادات

الشهادات
Customer Service : Problem Solving and Troubleshooting
Sales: Closing Strategi
Phishing Awareness , Transcom
Certificate of participation - Training session
EF SET ENGLISH CERTIFICATE

الهوايات والاهتمامات

Playing Musical Instruments

Was awarded by the minister of culture for my bachelor degree in business and economics.