Customer Service Manager
Al arab Medical Laboratories
Total years of experience :9 years, 7 Months
To be in conformity with the compliance of the Customer Care Department with the followers followed and with the provisions of the law.
- Prepare the plan
Participate in preparing the department's budget, identifying needs for human resources and equipment, and working to provide them.
- Planning good plans for trips to lease projects and their continuous plans and plans in the best international practices to implement them so that the Arab Medical Laboratories is the first, the best and the best.
Providing high quality services for the benefit of clients and training them.
Establishing customer reception policies and standards, supervising the resolution of recurring problems in the department, identifying solutions, and coordinating resources in the department to improve them.
Qualification and training of reception staff, customer complaints and consultations in all possibilities and optimal solutions to them, standardization of responses commensurate with customer requirements and dealing personally with the costs of escalation to ensure the start of procedures.
Managing and directing the customer service team, advising, advising and presenting, presenting, presenting, and presenting development and reform plans.
- Managing and organizing visit requests and verifying your request, within 15 minutes of receiving the request and then transferring it to the call.
- His paper has been distorted.
Defining, classifying and documenting the main operations, and supervising the continuous development of service provision, plans and plans for the continuity of service provision in cases of service interruption from that technology.
- Follow up on complaints and feedback in contact and direct conversations around the clock and find appropriate solutions for all occasions and ensure their recurrence.
- The ability to experiment with customers by developing ready-made solutions.
- Coordinating with the Marketing and Sales Department in the event of marketing offers to be able to prepare them as well as cooperate with them.
- Sending postal messages in emails.
Training employees and educating them about its products and services and sharing with them the guidance and offers of the customer, and his project that the customer does not purchase to activate its sales.
Preparing periodic reports on the administration's activities, achievements, and problems encountered while researching its performance.
- Evaluating the performance of employees working in values, ethics, relationships and ethics.
- Performing any other tasks or tasks as assigned by the CEO of laboratories.
Identifies, develops, and secures new business opportunities by generating leads and sales, maintaining client relationships, and coordinating promotional activities.
Providing designated staff with information regarding home visits, screening and results, community services and referrals, resources, and family needs. … Working with support services team members, staff, health and/or social services in the performance of
their duties.
Marketing executives aim to maximize profits through developing sales strategies that match customer requirements and by promoting products, services, or
ideas. Marketing executives develop and oversee marketing campaigns to promote products and services.
Give a description of your job position and responsibilities. Instead of listing your tasks, briefly describe what you achieved within the position and how you applied your knowledge and abilities in order to benefit the company.
Investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter. Hire, train, and terminate customer service agents. Provide scripts to read from during phone calls.
Plan, organize, and execute marketing and sales programs. Act as the point persons for outside, inside and partner sales teams. Track market and company sales performance. Work closely with marketing teams to create programs.
Accomplishes department objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities.
representatives help customers with complaints and questions,
give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
A Call Center Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints, and providing important information. They work in a company's call center to ensure every customer is satisfied with their experience with the company and its products or services.