human resources and administration manager
Optimum Partners Jordan
Total years of experience :12 years, 6 Months
"Experienced HR professional dedicated to fostering positive workplace environments. Skilled in legal compliance and personnel management, with a proactive approach to resolving challenges. Committed to employee well-being and driving organizational success."
Oversaw the daily operational activities, from client appointments to
inventory management, ensuring optimal service delivery
• Managed a multidisciplinary team, providing ongoing training and
performance evaluations to ensure a high level of service excellence
• Maintained compliance with local health regulations and quality standards,
ensuring a safe and professional environment for clients and staff
Experienced HR Manager with over 15 years in personnel management and
strategic leadership. Proficient in HR systems like ZenHR, with a strong focus
on policy development, employee engagement, and regulatory compliance.
Committed to fostering a positive workplace culture and driving
organizational success.
Managed branch cash flow, ordering funds from the central cash desk and
allocating to individual tellers and ATMs to maintain optimal liquidity
• Administered the bank's internal systems, streamlining operations and
ensuring data accuracy
• Led a team of tellers, coaching them in customer service excellence and
procedural compliance
• Cross-sold and promoted various bank products, capitalizing on customer
interactions to drive additional revenue
• Guaranteed stringent compliance with bank policies, procedures, and
regulations concerning all transactions, including check cashing and
deposits
• Acted as the on-call point of contact for ATM-related issues, even during
weekends, effectively solving problems related to maintenance or cash
shortages.
Acted as central point of communication between board and all
departments, facilitating streamlined operations and strategic
implementations
• Coordinated and managed corporate events, strengthening both internal
and external relations
• Oversaw complex schedules and travel arrangements for board members,
ensuring logistical efficiency