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Manar Bekhiet, IT Technical Support/System Administrator

Manar Bekhiet

IT Technical Support/System Administrator·Teletarget

United States

Bachelor's degree, B.S. in Computer Information Systems

Work experience

Total years of experience: 2 years, 3 months

IT Technical Support/System Administrator

November 2022 - November 2023

Teletarget

Cairo, Egypt

November 2022 - November 2023

• Managing a team of 9 Xencall Dialers: including team formation, performance, processes, and
operations.
• Troubleshoot and support system application with submitting tickets
• Technical Support to agents using multiple platforms \{Anydesk, MS Teams, TeamViewer, Zoom\}.
• Automation implementation of all work-related operational processes facilitates tasks and decreases the workload on other departments.
• Automation of Salary & KPIs through Excel/Google sheets and Xencall reports
• Managed technical documentation including reports, procedures, and administration
• Contacted Clients on configuring dialers and make necessary updates
Company industry:
Real Estate

Office Administration

February 2022 - May 2022

Tajweed Institute

South Houston, United States

February 2022 - May 2022

Company industry:
Primary, Prep, & Secondary School

Sales Associate and cashier

October 2021 - February 2022

Footlocker

Sugar Land, United States

October 2021 - February 2022

Tutor all subjects for students up to high school level
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

October 2019 - March 2020

TJX

Sugar Land, United States

October 2019 - March 2020

I was mentor and in charge of finding volunteer opportunities for members.
Company industry:
Retail & Wholesale

Education

UNIVERSITY OF HOUSTON

December 2022

December 2022

Bachelor's degree, B.S. in Computer Information Systems

United States

Skills

AUTOMATION

Beginner

TECHNICAL SUPPORT

Expert

GOOGLE SHEETS

Expert

TEAMVIEWER

Expert

TECHNICAL DOCUMENTATION

Expert

SQL (PROGRAMMING LANGUAGE)

Intermediate

AGILE METHODOLOGY

Intermediate

AGILE SOFTWARE DEVELOPMENT

Intermediate

CASCADING STYLE SHEETS (CSS)

Intermediate

LETTERS

Expert

MENTORING

Expert

MICROSOFT OFFICE

Expert

BASIC

Expert

CSS

Intermediate

HTML

Intermediate

JAVASCRIPT

Intermediate

LINUX ADMINISTRATION

Intermediate

MICROSOFT ACCESS

Expert

Languages

Arabic

Expert

English

Expert