منار محمود

Effectively manages a prioritized schedule of cases, negotiating and setting expectations with
Manages case schedules, improving customer satisfaction and issue resolution.
Leads knowledge projects to enhance customer experience and troubleshooting.
Received the Game Changer Award for a Powerpath troubleshooting guide.
Monitors team backlog to meet service levels and boost productivity.
Analyzes issues for effective troubleshooting, reducing customer downtime.
Conducts live investigations for real-time support and quick resolutions.
Maintains clear documentation for knowledge transfer.
Pursues professional development to stay current with industry trends.

Monitoring nodes for services domains (messaging-charging
mediation-VAS-payments)
Handling alarms using Linux and SQL database
Marketing