Manar Shafik

Legalization of documents, processing of consular statements and naturalization requests.
* Providing consular assistance to German citizens in need.
* Handling, assessing and processing applications for travel documents at the consular counter.
* Providing information to applicants about procedures, legal requirements, and guidelines.
* Verifying supporting documents, such as birth certificates, marriage certificates, etc
* Performing tasks in the area of fraud prevention including: maintaining contacts with German municipalities, diplomatic
and consular representatives.
* Collecting information in this area and informing on this to the management of the consular cluster

Responding to questions regarding visa process from individuals and authorities, including, but not limited to, telephone
and e-mail inquiries relating to visa requirements.
* Interviewing applicants for residence and work permits: including biometrics, registration of required information into
case management system of the German foreigner’s authority and performing document verification controls.
* Controlling Schengen-visa applications which are daily received from Service Provider VFS Global.
* Developing proposals to improve the internal procedure with regard to passport delivery from the point of view of
efficiency and in co-operation with the team members
* Processing visa applications for official delegations invited to Germany.
* Providing correct and relevant information to applicants.
* Printing of visa stickers after the applications have been approved by the back offices
* Handling long-term Visas Study, work and Family reunion. (Data entry, Interviews, etc...)
* Registering and filing cases documents
* Perform daily general administrative tasks and tasks as designated by

 Provide leadership and manage the unit, make decision, solve problems, conduct meeting and represent the
department
 Finalize the registration and billing process at the VIP lounge for all the VIP’s before they proceed to see the doctors at
their respective clinics
 Issue the premier and royal cards holder according to the policy and the management decisions
 Provide analysis, ideas, improving work flow and processes and consistently work on improving the guest services and
the hospitality department
 Provide the hospitality manager with statistics related to the number of visits of the VIP card holders on daily, weekly
and monthly basis
 Complex diary management
 Scheduling and coordinating meetings, events and conferences
 Full logistical support for travel including and not limited to flights, hotels and visa processing
 Day to day office operations, exercising the utmost discretion at all times
 Assisting with event organization from creating an invitation database to arranging the whole event and all related
elements.
 Supervises and coordinates activities of the team members engaged in customer service
 Assist in personal issues and maintain complete confidentiality
 Manage all correspondence and approval requests
 Draft correspondence and review and summarize requests, to enable swift decision making travel arrangement and
booking meetings/ expense reports
 Help in organization of key events, investor meetings
 Ability to take action steps and manage follow-up on these actions.
 Can speak/write English. Friendly and polite but at the same time able to get things done.
 Plan and prepare the weekly roster
 Gives help whenever needed to the receptionists, co-ordinate with the guest services executive and the VIP coordinator
all the VIP visits
 Report to the management any incident that may cause a further problem or conflict
 Able to work independently
 Observe and evaluates team members performance
 Train, instruct employees and provide new employees orientation
 Ensure guest complaints and feedback are handled effectively and efficiently by supervising team members, delegating
responsibilities and liaising with other related departments

Duties & Responsibilities:
* Conduct a market and address researches
* Tackling tasks of Business support
* Arrangement of trade fairs
* Written translation tasks (German-Arabic, Arabic-German)
* Researching and supporting the EU-GCC Investment projects
* Execute independent thematic and specific researches for market studies and AHK services.
* Assist in organizing the AHK Healthcare Committee
* Edit and update specific standard documents
* Searching and coordinating the Bavarian delegation "Environmental Technologies and Logistics" in Kuwait
* Support in organizing the "Made in Germany sweets seminar" Dubai, sponsored by the Ministry for Nutrition and
Agriculture
* Supervision of the participants during the AHK Companies CUP

Providing administrative support to an academic team of lecturers, tutors or teachers
* Administering the 'student lifecycle' from registration or admission to graduation
* Helping new students through full orientation to the new school
* Manage school main events and prepare all arrangements.