IT Manager
Taqado Mexican Kitchen
مجموع سنوات الخبرة :12 years, 10 أشهر
• Taking care of Micros POS System for Taqado.
• Handling new projects and upcoming Taqado Branches all over UAE.
• Planning and managing IT Setup of all new upcoming outlets.
• Keeping good communication and good relationships with IT Vendors and getting things updated as per Taqado Policy.
• Giving support to end users and outlets for all It related equipment’s and applications.
• Taking care if SAGE accounting software and all upcoming interfaces for accounting and POS systems.
• Identify problems and provide specific and effective solutions, working with internal and external resources to resolve problems quickly.
• Provide technical support and advice, assuring a timely and courteous response to email and telephone requests.
• Communicate regularly with users, keeping them informed of problem resolution timeline and action plans.
• Implement, Manage, log and track a help desk system.
• Proactively contribute ideas for improvement within the IT of the business.
• Monitor, configure and maintain equipment, including PC’s, terminal, servers, laptops, printers and mobiles/phones.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Ensure proper functioning of Micros and all other related F&B systems including accounting software, time keeping systems, office network etc.
• Taking care of 1010 Room Keys operation and keeping all IT Facilities in room in working conditions.
• Managing full building Wi-Fi Coverage in constant stage.
• Plan projects in order to accomplish its goals within constraints such as time, cost and agreed quality standards.
• Taking care of IT Department and supervising IT Staff when in absence of IT. Manager.
• Design; Implement Preventive Maintenance for all IT hardware & Software.
• Fully in charge of IT Dept and all of its related issues related IT and AV.
• Checking daily backups, all system interfaces, Server hardware and logs.
• Work and manage suppliers for any Software/ Hardware conflicts.
• Did installation and implementation of Micros 9700 V.3.
• Taking care of VICA Passport Scanning application and DTCM website management.
• Taking care of CCTV camera and monitoring recording system as on request of Security manager.
• Recover any gaps that might face IT Dept. and come up with plans to advance its operations.
• Maintain the documentation of the telephone system configuration and line patching
• Maintain 'back-up' of all network devices, PBX and other software related to communication systems.
• Understand all the hotel network infrastructure and communication system.
• Responsible for the high availability of the high speed internet system, gateway, internet line and VPN tunnels.
• Windows 2008 Microsoft Exchange server Administration.
• ISA Server Management.
• Using Barracuda Network Firewall system.
• Taking care of Symantec Endpoint Protection Application and monitoring all clients are been updated on regular basis.
• Using TMS Call Accounting systems and Nortel EPABX.
Design; Implement Preventive Maintenance for all IT hardware & Software.
fully in charge of IT Dept and all of its related issues.
Checking daily backups, all system interfaces, Server hardware and logs.
Work and manage suppliers for any Software/ Hardware conflicts.
Follow up all claims that are being forwarded to IT Dept.
Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
Develop and adapt any ideas that bring IT services to higher management.
Recover any gaps that might face IT Dept. and come up with plans to advance its operations.
Troubleshooting and assisting guest for Interactive Systems.
Serve as a primary contact for telephone system and other communication devices
Maintain the documentation of all network equipment’s and all network design
Maintain the documentation of the telephone system configuration and line patching
Maintain 'back-up' of all network devices, PBX and other software related to communication systems (call accounting, high speed internet)
Understand all the hotel network infrastructure and communication system.
Responsible for the high availability of the high speed internet system, gateway, internet line and VPN tunnels