Maneh Al Jarba

• Achieved 17.7% conversion rate within 8 months, driving strong customer-to-sales performance in a
high-traffic outlet environment.
• Increased UPT to 1.6 through effective cross-selling and bundle-selling strategies, enhancing overall
basket size.
• Delivered SAR 157 ATV by leveraging value-based selling and promotional alignment to maximize
revenue per transaction..

• Increased monthly conversion by 12-18% and boosted KPI performance across all categories.
• Enhanced VM compliance and lowered stock variance through accurate inventory control.
• Directed daily operations, workforce planning, and customer service quality

• Increased monthly conversion by 12-18% and boosted KPI performance across all categories.
• Enhanced VM compliance and lowered stock variance through accurate inventory control.
• Directed daily operations, workforce planning, and customer service quality.

• Ensures prompt, friendly service according to company guidelines.
• Directs overall activities and performance of hourly staff.
• Handles verbal and written guest complaints immediately.
• Assures the compliance with the local, state and federal laws, regulations and guidelines.
• Monitors and maintains adequate food and beverage inventories
• Ensures timely product preparation and presentation meets company standards.
• Ensures product preparation meets sales volume by use of forecasting tools.
• Completes daily reports and documents on a timely basis
• Schedules staffing in an effective manner ensuring sales volume and service levels
• Directs hiring, assignment, training, motivation, evaluation, promotions, and discipline of restaurant personnel.

• Refined service speed, order accuracy, and customer satisfaction through operational restructuring.
• Managed P&L, staffing, and daily operations across high-volume shifts.
• Fine-tuned consistency and execution of corporate service standards.

• Completes store operational requirements by scheduling and assigning employees, following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts, maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.

• Boosted conversion from 12% → 18% and increased UPT from 1.2 → 2.1 through targeted sales
strategies.
• Lessened shrinkage from 1.8% → 0.7% and raised audit score from 82% → 94%.
• Led a workforce of 50+ employees and improved store profitability and operational efficiency.

Responsible for public relations and government affairs

• Managed PR, government relations, and corporate communication.
• Built relationships with key stakeholders.
• Led proposal preparation and project documentation.

Overseeing and assessing customer service staff activities and providing them with
regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining
these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

• Improved handling time by 20% and decreased customer escalations by 30% through workflow
optimization.
• Ensured service accuracy and elevated customer satisfaction metrics.
• Trained and developed service teams to enhance productivity and performance.

• Reduced shrinkage from 1.8% → 0.7% through enhanced compliance and investigation processes.
• Boosted store safety, audit performance, and risk management procedures.
• Implemented prevention strategies aligned with global IKEA standards.

• Improved repayment rates by 18% through structured negotiation and follow-ups.
• Reduced delinquency rates by implementing structured follow-up workflows and ensuring accurate,
compliance-driven documentation.
• Resolved client issues quickly, maintaining strong customer relationships.

Maintaining fast, accurate service, positive guest relations, and ensuring products are
consistent with company quality standards.
• Ensures Occupational Safety & Health Act, local health and safety codes, and company
safety and security policy are met.
• Assists Profit & Loss management by following cash control/security procedures,
maintaining inventory, managing labour, reviewing financial reports, and taking
appropriate actions.
• Assists Restaurant Manager in recruiting, interviewing, and hiring team members.
• Conducts performance appraisals, takes disciplinary action, motivates and trains.
• Ensures company standards on equipment, facility, and grounds are maintained by
using a preventative maintenance program.
• Ensures food quality and 100% customer satisfaction.
• Ensures complete and timely execution of corporate & local marketing plans.
• Champions recognition and motivation efforts.

• Supported operations and KPI improvement initiatives.
• Assisted in team training and development, raising employee performance scores by 15%.
• Upgraded service accuracy and customer experience.