Front Office Agent
Kempinski Al Othman Hotel
Total years of experience :0 years, 0 Months
● 1- Check in the arriving and check out the departing guest in a friendly and caring manner according to the
Kempinski standards.
● 2-Knowledge of room reservation procedures.
● 3-Use suggestive selling techniques to sell rooms and promote other service of the hotel.
● 4-Up-Selling focused on and executed in order to increase room revenues.
● 5-Financial Policies and procedures are supported and followed.
● 6-Handel all front office cashiers transactions.
● 1-provide multiple tasks related to business center and impeccable customer service.
● 2-Meet and exceed internal and external guest expectattions.
● 3-Answering, transferring and handling guest calls and messages.
● 4-Provide secretarial service for guests.
● As the Study plan there’s two section helped you to learn and have more Knowledge in scientific research in Law : ● Private Law: Courses in civil law, commercial law, international law ● Public Law: Courses in public (managerial and legislative) law, criminal law, International Law, financial and economic law. Courses
● The program is supported from University Of Sharjah. ● Islamic Banking program it’s helped me to have more knowledge in Finance transaction , Islamic banking system and Sharia boards.