Manikandan Murugan

• Promote and sell credit card products to prospective customers, clearly articulating features, benefits, fees and reward structures.
• Generate leads through cold calling, field visits, referrals and networking across assigned territories.
• Assess customer profiles and recommend suitable credit card products aligned with their financial needs.
• Handle customer objections professionally, providing accurate information to facilitate confident purchase decisions.
• Maintain up-to-date CRM records for lead tracking, follow-ups and pipeline reporting.
• Coordinate with internal teams to ensure seamless onboarding and post-sales support for new cardholders.
• Consistently meet and exceed monthly sales targets in a competitive, fast-paced environment.

• Promoted credit cards to prospects, clearly explaining features, benefits, fees and charges.
• Identified and qualified leads through cold calls, field visits, networking and referrals.
• Addressed customer objections on pricing and fees to successfully close sales.
• Provided after-sales support, assisting customers with card usage, charges and issue resolution.
• Maintained accurate CRM records for reporting, follow-ups and pipeline management.
• Achieved Consistent Performer award for sustained sales results.

• Led sales of brokerage and investment products; conducted tailored product demos based on client financial needs.
• Drove new business through cold calling, networking events and digital outreach.
• Managed and mentored a team of 7, setting targets, monitoring KPIs and coaching on sales techniques.
• Implemented and optimised CRM to track leads, opportunities and client interactions.
• Conducted market research to identify new segments, competitor insights and growth opportunities.
• Collaborated with marketing on campaigns and promotions to support lead generation and brand visibility.

• Handled high-volume inbound calls, resolving customer queries and service requests efficiently.
• Identified upselling opportunities while assisting customers, recommending relevant products.
• Recorded all interactions in CRM to maintain service history and ensure proper follow-up.
• Coordinated with sales and operations teams for quick resolution of customer issues.
• Received Exemplary Performance certificate for outstanding service quality.