Business Development Manager
Cambridge Educational Institute
Total years of experience :12 years, 5 Months
UAE (Abu Dhabi) Institute Established in UAE for last 31 Years
Retail Business Development - Sales & Marketing)
•Work & Responsibilities:
Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
Duties:
•Allocating daily jobs and workloads.
•Business Development for the Retail Center Dubai, Abu Dhabi & Sharjah - Sales & Marketing
•Training new team members.
•Acting as a resource for other staff members.
•Managing team performance and progress.
•Enforcing all company approved policies and procedures.
•Constantly looking for ways to improve processes.
•Monitoring the performance of junior staff.
•Completing team-related paperwork.
•Implementing new initiatives and making sure all staff understand them.
•Taking corrective action to correct and staff shortcomings.
•Managing and monitoring staff attendance.
•Giving prompt and accurate information on individual staff member performance.
•Attending and participating in team meetings.
•Ensuring a clean, safe and friendly working environment.
•Reporting to senior managers.
Additional Duties:
•Developing client proposals and presenting at stakeholder meetings.
•Coordinating with other departments to best align company goals and strategies.
•Working with product development teams to implement customer feedback.
•Motivating team members and junior staff to exceptional performance.
•Handling day to day Operational activities
•Coordinating with internal and external clients, conducting and arranging Project Management Seminars
•Extremely Active on Social Media like Facebook, LinkedIn; extensive Mass Mailing activities conducted as a part of the Organizational activity to generate New Leads for self and the team
•Extensive Digital Marketing activities implemented by Self for the Organization
Work & Responsibilities:
Assigned to work in NRE (National Rail Enquiry) Process. Attending to customer’s calls and providing appropriate inquiry solutions. Key things in the process to maintain is quality of calls, CSAT, VOC, handling complaints, booking tickets.
Effectively handle high call volumes during major disruptions
Scope of Work & Responsibilities:
•Advise provided to clients in Canada about the complete Wire Line Home Packages
•Training the team with latest updates on Home Phone, Internet, Mobility and TV set ups and products
•Managing 6 BDE’s as a part of extended job role
Hutchinson 3 Global Services (Currently known as Tech Mahindra Business Process)
Scope of Work & Responsibilities:
•Handling a team of 12-16 people in a Customer Service related process called CCRT (Credit Card Customer services + Upselling) US Based client
•Professionalism and treating the customers with high regards and better standards.
•Customer Satisfaction, VOC (Voice of Customer), High Performance Call Centre Quality maintenance, meeting US based client expectation was the overall KPI’s apart from Team Management