Manilyn Bagsit

Advanced Contact Solutions, Inc. (An Alorica Company) is a provider of outsourced Customer Relationship Management services and solutions. Its multi-channel contact centers provide 24x7 telephone and Internet-based technical help desk, customer service and product support. In every phase of the sales cycle, from customer acquisition through retention, ACS provides Business Process Outsourcing, Customer Service, Financial Services, Inbound Direct Sales and other contact center services to its clients both local and abroad, add value to our clients' business by managing communications with their customers, building trust & drawing loyalty through total customer satisfaction.

Verizon Online Technical Support provides technical assistance and training to customers by performing the following duties.
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform creation of new accounts using company provide software tools