Head - Prepaid IN, VAS, RA&FM
MTS - Sistema Shyam Teleservices Ltd.
مجموع سنوات الخبرة :22 years, 11 أشهر
Key Responsibilities:
• Responsible for planning, design and rollout of features & functionalities of Huawei Prepaid IN-OCS along with capacity planning and optimization of architecture
• Manage GIS features’ delivery and operations for pan India circles
• Distributor/Retailer network planning and Sales KPI monitoring
• VAS applications’ designing, deployment and rollout through efficient business requirement gathering, analysis and feasibility
• RFP preparation, technical evaluation and project management
• Responsible for Capex and Opex budget planning & execution for IN, VAS and Enterprise Apps platforms and services
• Vendor Management & Governance through agreed SLA’s and penalties. Managed large vendors for solution procurement and deployment - Infosys, Huawei, ZTE, Subex
• Interface with Government agencies - TRAI and DoT as well as operator associations - COAI and AUSPI
• Key accountability for finalizing technical architecture, its implementation and financial aspects for new proposals of prepaid, core VAS and enterprise applications
• Responsible for planning, evaluation and contract negotiations for projects ~ $5 Mn
• Change Request management for new features and developments
• Manage critical operational and revenue leakage issues
Key Achievements:
• Spearheaded the nationwide greenfield rollout of key service platforms:
• Prepaid IN - Real time billing and charging platform
• Revenue Assurance & Fraud Management System
• Geographical Information System (GIS)
• Roaming Handler
• Multiple core VAS systems like SMSC, CRBT, MCA, IVR, USSD-Like, Content charging gateway, DND, Bulk SMS gateway, National MNP, etc
• Instrumental in formation and finalization of National MNP process and its implementation in prepaid IN and VAS nodes.
• Spearheaded the design and launch of service audits/reconciliations and partner payment process in RA and Fraud Management systems with Subex
• Fronted the design, implementation & rollout of analytics engine - MBonus, an Instant gratification system for analytics and churn prediction by reporting, analysis, forecasting and predictive modeling
• Instrumental in the launch and rollout of India’s 1st prepaid data dongle service - MBlaze.
• Successfully led IN and VAS migration activities from existing platforms to the new system
Worked as Solution Architect VAS (Value Added Services) - SDP (Service Delivery Platform) from December’2006 till January’2009.
Key Responsibilities:
• Deployment and rollout of all nodes of SDP for Pan India circles in Airtel - Parlay/App Gateway (Voice apps), Message Broker (SMS apps), Content Gateway (WAP/Web apps)
• Integration of SDP with the core network (SMSC, MMSC, WAP gateways, NSS core, GPRS)
• Migration planning of SMS based services and Airtel LIVE to SDP
• SDP 2.0 Conceptualization
• Vendor evaluation for all nodes of SDP. Interface with large vendors - IBM, Nokia, Ericsson
• SoW finalization and solution designing for SDP
• Capacity management of all SDP nodes with single SI partner, IBM
• Provided thought leadership for functional and solution architecture, product configuration, deployment methodologies along with project planning, technical review, progress monitoring, team handling, and ensuring seamless product delivery.
Worked as a Product Manager - Core Network in Presales Department and as a Team Manager - NSS in Technical Support from July’ 2004 till December’ 2006.
Key Responsibilities:
Technical Support-NSS (Core Network)
• Installation, commissioning, data configuration and UAT of Huawei-WCDMA MSOFTX3000, MGW8900, HLR9820, M900/M1800 MSC/VLR, G-HLR, M800 MSC/VLR, C-HLR
• Migration/Swap of Lucent core network equipment to Huawei systems
• Expansion planning and execution for Core Network (MSC/VLR, HLR)
• Level 2 technical support/assistance for core network equipment to all customers
Presales-Core Network Planning
• Support sales management and customers in establishing, developing and closing business opportunities in Core Network Planning domain for 2G and 3G service solutions
• Technical trainings and presentations in GSM/CDMA to customers
• Network and Solution Designing (NSS and BSS) in GSM and CDMA
• Competitor analysis in terms of the features, upgrades and cost
• Market analysis in terms of market opportunities and driving forces
• BOQ preparation and configuration for customer’s demands.
• Price analysis and optimization of solution
• Coordination with the commercial team and 3rd party vendors
Projects managed:
• Reliance Telecom Ltd
• MTNL - GSM(2G/3G), Delhi and Mumbai
• MTNL - CDMA, Delhi and Mumbai
• Spice - GSM, Bangalore
Worked as a switch engineer in Operations Department from September’ 2002 to July’ 2004.
Job Responsibilities:
Involved in the Field trial of Reliance India Ltd for Soft-switch and Media Gateway as Alcatel solution for VOIP. Worked on SIP, H.248 and H.323
Commissioning and Acceptance Testing of E10 MM switching system for Nepal Telecom Corp., BSNL, VSNL, TATA Teleservices.
IN implementation on SSP end for VSNL and TATA Teleservices Ltd. Used K1103 and K1205 for analysis of INAP messages.
Involved in Software upgrades and testing of new releases on test lab before implementation.
Involved in feature testing and implementation of these features onsite.
Operation and Maintenance of these systems.
Providing on call as well as on Site Support for the System.
Worked as a GET in the Network Services Department from February’ 2002 to August’ 2002.
Job Responsibilities:
Post-commissioning integration of Network elements with NMS for remote handling.
Operation and Maintenance of NOKIA DX 200 Switching system.
Routing Administration: Creation and Management of signalling links, circuits groups and routes between Network Elements.
Traffic Administration: Defining destinations, sub-destinations based on Routing analysis.
Charging Administration: Defining Charging groups and charging zones on the basis of digit analysis.
Subscriber Administration: Subscriber management and service provisioning.
Monitoring of Network quality and performance.
Worked with the NMS team and gained experience on HP-UX NMS based on GUI, HP UNIX server.
Instrumental in writing the Backup Policy for the Company, as well as in writing scripts (macros) for various procedures like Creation/deletion of sites, Implementation of the frequency plan as and when provided by the RF team.
Worked at ESSAR Cellphone (now Vodafone), New Delhi as a Technical support executive on contractual basis to support customer related complaints from Aug 2001 to Jan 2002. Was given training on general concepts of Mobile communication and tariff structure.