Manish Khilwani

Managing multiple accounts of Moustache escapes.
• Handling sales through ecommerce (OTA), offline B2B
• Provide periodic dynamic forecast of expected results, variances and budget comparisons.
• Set best practice standards for: competitor analysis, environmental scanning, market
modeling, distribution yield management, business mix yield management, length of stay
yield management, inventory availability by channel, pricing control and new pricing
concepts
• Create and maintain a 12-month rolling demand calendar
• Manage and oversee tactics and strategies for branded distribution channels
• Regularly check the input and the quality of data points such as segmentation, denials
tracking, etc.
• Evaluate performance of distribution partners and contracted rates (OTA, transient, leisure,
tour operator, corporate, consortia, crew, groups, etc.)

Coordinate with sales and reservation team for all room bookings and provide training to all
customer service coordinators and assist to resolve all issues.
• Assist meeting planner to analyze all room requirements and collaborate with sales and
marketing team to ensure compliance to all revenue management guidelines.
• Manage all guest issues and ensure response to all queries and monitor flow of dining
rooms and recommend ways to increase revenue.
• Supervise efficient working of sales associates and provide training to resolve all issues and
provide training to employees to maintain all everyday schedule. Review arrival report daily.
• Oversee revenue management and distribution strategy of the hotel and manage day to
day yield operations.
• Responsible for training staff.
• Responsible for implementation of policies and procedures.

• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
• Daily pick-up analysis, strategy adjustments and reporting.
• Create and develop pricing strategies in conjunction with the individuality of each hotel.
• Provide weekly dynamic forecast of expected results, variances and budget comparisons.
• Manage and oversee strategy for all 3rd party distribution
• Responsible for assessing, analysing and pricing group business strategies
• Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.) Worked with brands to increase contribution through promotions and improving accuracy of content, rates and inventory. Resulted in a 10% brand contribution increase within 3 months.
• Managed social media accounts and reputation management through responding to Trip Advisor Reviews and Google Plus Reviews
• Prepare outline for and support the annual revenue budget process.
• Built relationships with vendors to manage all ecommerce technology partners. Integrated several third-party technologies: site search, email marketing, and testing software

• Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
• Manage all guest issues and ensure response to all queries and monitor flow of rooms inventory and recommend ways to increase revenue.
• Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.
• Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives.
• Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
• Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries.
• Built personal relationships with each employee to increase morale and develop individual talent to satisfy the company and customers' needs.

• The main duty is to give answers to enquiries by clients.
• Responsibility to advise the clients accordingly regarding bookings and reservations.
• Duty to assist customers in obtaining booking or operating self service equipment.
• To ensure that they secure whatever services they are in need of.
• Responsibility to make sure that clients have access to various services without a hitch.
• To get the information about areas of interest in order to target more clients in particular seasons.
• It is needed to make arrangements for clients’ travel programs.
• To help the clients to fill in reservation forms.

Handling all front office work.
Providing best services to the passenger.
Handling all check in and check out.
and takce care of company petty cash

 Management of the front desk
 In charge of all front desk operations
 Attending incoming and outgoing calls
 Transferring of calls to various departments
 Responsible for payments of bills
 Handle all of the company’s petty cash
 In charge of utilities and maintenance of furniture
 Responsible for booking of services for the company