Manish Kumar

Provided strategic leadership to a 80-member workforce across all hotel divisions, strengthening operational efficiency, financial
performance, and guest satisfaction outcomes.
Spearheading full brand transition, including SOP alignment, compliance audits, and operational restructuring.
Executed PMS migration (Hotelogix to Opera), GDS integration, AxisRooms, Fonada IVR, MICROS POS, and CRM
implementation.
Strengthened OTA positioning and direct booking strategy through SEO, loyalty targeting, and digital campaigns.
Revenue Growth Achievement
Increased Room Revenue from ₹2.82 Cr (2023) to ₹3.35 Cr (2024) and further to ₹4.08 Cr (2025).
Delivered cumulative growth of ₹1.26 Cr within two years through strategic pricing, distribution optimization, and operational
efficiency improvements.
Recognition: Manager of the Year - 2025

Managed 3 properties (1, 200+ rooms) during FIFA World Cup Qatar 2022.
Oversaw commissioning, staffing, compliance reporting, and guest services.
Contributed to global hospitality project covering 66, 800 rooms across 660 properties.
Managed multicultural workforce (77 nationalities).

Directed daily hotel operations and ensured RHG brand compliance.
Led upselling initiatives and loyalty enrolment drives.
Independently managed operations during COVID-19 lockdown.
Awarded Manager of the Month - June 2020.

Oversaw Front Office & Reservations operations.
Ensured Marriott brand audit readiness and emergency compliance.
Strengthened guest recovery processes and service standards.

Delivered exceptional guest service and managed Front Desk operations efficiently.
Implemented successful upselling techniques contributing towards increased room revenue.
Managed reservations, guest check-ins/check-outs, and guest satisfaction handling.
Received positive guest feedback and recognition for operational excellence.
Coordinated with internal departments to ensure smooth guest experiences.

Managed Front Office operations including guest check-ins, check-outs, reservations, and billing procedures while ensuring exceptional guest satisfaction.
Delivered professional guest relation services in fast-paced hospitality environments while maintaining international brand standards.
Coordinated with Housekeeping, Reservations, and other operational departments to ensure seamless guest experiences.
Assisted in complaint handling and service recovery, contributing to positive guest feedback and customer retention.
Supported upselling initiatives and revenue enhancement through effective room allocation and guest engagement.
Handled VIP guests, corporate clients, and special requests with professionalism and attention to detail.
Developed strong expertise in hospitality operations, customer service excellence, and front desk management.

Built a strong operational foundation in front office management, reservations, OTA coordination, loyalty program enrolments upselling, compliance reporting, and cross-department collaboration, consistently maintaining international brand standards and guest service excellence.