Process Expert
Maersk
مجموع سنوات الخبرة :6 years, 5 أشهر
• Volume management and accuracy management in invoice handling and emails for APAC countries and acted as the Critical resource/ SME for the team.
• Accounts receivable and dispute management.
• Have been the critical resource for the process and have attended the BCM training for the same.
• Have effectively contributed to the volume management to keep the SLA intact.
• Responsible for quality check, monthly audit and report generation.
• Reconcile general ledger - Prepare all general ledger reconciliations Cash Application is responsible for. (Cash suspense, general suspense, refund clearing, unapplied cash)
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls
with leads and current customers. • Answer all lead and customer questions accurately; prioritize and/or escalate lead and
customer questions as needed. • Perform cost-benefit analysis for prospective customers and advise on appropriate
purchase options. • Promote specific products as directed by upper management. • Maintain positive business and customer relationships in the effort to extend
customer lifetime value. • Develop strategies for more effective sales, both individually and as part of a team. • Track all appointments, sales, complaints, statusreports, etc. thoroughly for
manager review. • Self-improve continuously by way of experience and manager feedback. • Manage the inbound and outbound calls and communicate with the customer
to result in
• Performed customer needs assessments and coordinated resolutions with supply
chain and quality teams. • Established excellent sales ability and strong interpersonal skills with
confident and persuasive approach. • Explained product prices and packages as well as answered questions and
addressed concerns of customers. • Initiated outbound administrative requests by phone and in writing to accomplish. • Developed and executed targeted relationship and account development strategy. • Conducted field visits and met corporate customers for business
development. • Executed regular process updates to reduce discrepancies and enhance scheduling
across calendars and programs. • Met all customer call guidelines including service levels, handle time and produ