Project Officer
Hamad Medical Corporation
Total years of experience :14 years, 0 Months
Hamad Medical Corporation (HMC)
Project Officer - Operations and Performance Improvement Team (OPIT) - Ambulatory Care Center (ACC) Department (NMED) - (Jan 2023 till date)
• Part of a team responsible for patient flow improvement, reduced wait times, increased capacity and efficiency, enhanced patient satisfaction and providing highest quality of care for specialties like ENT, Ophthalmology and Urology.
• Work on multiple projects simultaneously and support the team with various operational activities.
• Wrote first draft SOP for clinic blocking and unblocking with an objective of streamlining the process across the specialty clinics and manage issue pertaining to appointments and rescheduling.
• Provide training to the new as well as the existing OPD clerks on a regular basis.
• Act as liaison between Call Centre and RBMS with regards to slots, referrals, cancelling and rescheduling of patient’s appointments.
• Frequent visit to the OPD to ensure clerks performance are at par with the objectives and goals set for them.
Hamad Medical Corporation (HMC)
Project Officer - Corporate - Nursing & Midwifery Education Department (NMED) - (Feb’2019 till Dec 2022)
• Worked in close collaboration with Director of Nursing/ Education leads across 14 facilities/ hospitals in HMC on various projects.
• Member of the NMED Teaching & Learning Board (TLB), a governance structure and quality assurance for nursing and midwifery continual professional development (CPD) educational activities.
• Worked closely with the TLB Board in establishing Key performance indicators (KPIs) for all the programs.
• Created internal Quality assurance dashboard and shared reports and graphs with the Senior Leadership team on a regular basis.
• Was a focal point of contact for QAR 2.6 million, NMED Building Upgradation project (Admin). The role involves working very closely with the stakeholder like the design team, engineering, supply chain, procurement and finance department and ensuring project progresses with strict timelines.
• Was part of Covid -19 education team, since March 2020 till April 2022, supporting with data management of new and existing staff. Maintain dashboard of over 2000 New joiners/ short term contract / overseas hire and provide regular updates to the Chief Nursing officer (CNO).
• Worked in collaboration with the corporate communications department with regular updating of the department webpage, content development, launch of the New Competency Framework and release of NMED annual report.
• Generated accredited educational activities’ report and submitted to DHP (Department of Health care Professions), Ministry of Public Health’s (MOPH).
• Successfully submitted DHP Annual report for 3 years in a row (2020, 2021 and 2022).
• Assisted on marketing projects for verticals like Media and Entertainment, Finance, Manufacturing and Education with content planning, development and design.
• Composed datasheets, brochures, spec sheet and other educational materials, that enhanced the sales reps' understanding of complex product features and helped them sell more effectively.
• Developed creative briefs for external agencies and wrote messaging while creating datasheets for consumer and enterprise business.
• Enforced design/content/marketing best practices and ensure marketing assets are in sync with the Intel and Microsoft guidelines.
• Build brand credibility through Third party advocacy.
• Oversaw an extensive marketing project - Commercial product guide - The project involved creating and designing more than 300 pages, showcasing complete Lenovo product portfolio while working closely with various product marketing managers, content writers, graphic designers and develop visually impactful guide with an easy navigation.
• Updated microsite content on a regular basis.
• Surveyed ongoing customer/market research (Primary & Secondary) to understand insights, behavior and preferences to capitalize on unmet market needs.
• Successfully executed an onground activation for Sobha builders to increase footfalls at the site. The activation was followed by family fun fair with several entertaining activities like henna design, games for parents and kids, laughing therapy, ayurvedic consultation, live casting of the event. The campaign was promoted across multiple media like radio, print, e-mailers and outdoors.
• Been a part of Delhi Auto Expo 2011 for Toyota and was primarily responsible for marketing deliverables like press ads, brochures, flyers, feedback form and a Toyota Corporate AV to support the event.
• Coordinated with prestigious international schools across Bangalore and Delhi for conducting workshop at the school premises with primary objective of brand awareness for Toyota Hybrid car (Prius).
• Guided a team of Account Executives to plan and deliver go to market campaigns and activities on the designed time.
• Supervised new product launch event for Q&Q watches along with sourcing of models to showcase the product.
IBM:
• Executed demand generation campaigns for STG (Server, Storage, Mainframe & Datacenter Networking) and Mid-Market (SMBs IT solutions) while managing the entire process from creative briefing to campaign analysis.
• Oversaw the production of newspaper and magazine advertisements, direct mailers, email campaigns, websites, exhibition stands and liaised with art designers, copywriters, media buyers and printers.
• Effectively monitored & updated a record of Intel fund for IBM server advertising.
• Scrutinized purchase orders and ensured invoices raised are within the time frame.
Vodafone:
• Single- handedly managed a monthly newsletter for retailers - The job involved coordinating with the Vodafone marketing teams on all the new offers and plans, updating reward and promotion programs for the retailers, guest speak column and an appreciating note for the winning retailer.
• Adapted national campaigns/programs and translated it to regional requirements to establish strong customer and category position.
• Successfully planned and executed an internal campaign - Work together, Win together. The communication objective of the campaign was to motivate employees and work together as a team. The tactics included creating a visual identity for the campaign, AV, danglers and posters.
• Did extensive research on data for the direct mailing activities in terms of understanding, who the potential customers are and the various touch/contact points to reach them.
• Worked closely with mail houses to complete mailings to targeted segments in an efficient and timely manner.
• Tracked campaign responses from the Wunderman Data Hub and updated the 9 cell evaluation matrix - Wunderman Evaluation tool to check the success of the campaigns.
• Planned and coordinated photo shoot for Ford Services.
• Handled part of reservations to understand customer requirements and provide a travel solution
• Event planning for corporate customers and compiling special package deals for guests
• Coordinated with tours and travel agents and tracking rate contracts
QUALIFICATIONS: PROFESSIONAL: - · MBA from University of Rajasthan, Jaipur at Jodhpur Institute of Management. (2003- 2005) · Major: Marketing · Minor: Finance ACADEMIC: · Bachelor of Commerce from Jai Narayan Vyas Univeristy, Jodhpur, Rajasthan. · Senior Secondary Education in Commerce from CBSE, Rajasthan. · Secondary Education from Rajasthan Board, Ajmer, Rajasthan. MS Office (Word, Excel, PowerPoint, Visio, Projects)