Team Lead
AstraZeneca India Pvt Ltd
Total years of experience :11 years, 7 Months
GMIP Inquiry is the single source of responses to medical information inquiries received
around the world from Customers: HCPs, Consumers (Patients), and AZ Employees (Sales
Reps or MSLs). GMIP Handler uses GMIP Inquiry to record and handle all medical
information inquiries. GMIP Inquiry is also used to direct adverse events or product
quality complaints to the relevant departments.
Global Medical Information Platform, GMIP, uses two applications: GMIP Inquiry
(Salesforce) and GMIP Content (Veeva Vault).
The Global Medical Information Platform provides a global management tool for
AstraZeneca’s customer inquiries against their products.
SFDC service cloud has been chosen as the SaaS‐based vendor to provide
the Inquiry Management.
Veeva has been chosen as the SaaS‐based vendor to provide the content
management of Standard Response processes.
SFDC takes inquiries from AstraZeneca’s customers via various channels in order
that their Medical Information expert user base can track and respond to these.
Inquiry responses usually contain a cover letter with an attached Standard
Response. The Standard Responses are created using external content creation
tools (such as the MS Office suite). All content goes through a review and approval
process before it can be made active and eligible to be attached to an Inquiry
Response.
Held Support Activities in various projects holding some of the key responsibilities.
Salesforce CRM
MBA in Global Management which relates to the work(Salesforce) I do.