Manlio Trabucco

Häagen-Dazs Cafe
Semson Lebanese Restaurant
Buono Buono - Genuine Italian Restaurant
Kinahon - Authentic Filipino Food in a Box
Bronson - Comfort food everyday

Project based contract

• Reporting to the Owner and managing consolidated P&L
• Managing a team of 20 people - direct reports Head Chef, HR Manager, Accountant and Marketing Coordinator.
• Responsible for New Opening (New development of City Walk) and the existing Central Kitchen in JLT.
• Set up of Event and Catering Department (weekly Ripe Market, Winter Festival, Taste of Dubai)
• Worked along Owner to create yearly budget
• Presenting on monthly basis to the Owner results and discuss P&L performances.
• Ensuring high customer satisfaction and quality standards results are met
Key Achievements:
• Successfully integrated SOP manual and Training Manual
• Successfully launched MaitreD
• Stabilized food cost and opex
• Successfully reviewed stock management procedures and reduced wastages by 25%
• Successfully achieved HACCP certification
• Worked on the Franchising program
• Successfully negotiated best prices and costs with suppliers and contractors bringing down food cost by 6%.
• Opened B2B sales channels

Leading, directing and managing the operations of 8 Restaurants (Downtown, The Villa, Mirdif, Al Wasl, Barsha, Motor City, Marina Walk and IBN Battuta), Call Centre, and Fleet (over 110 motorbikes) Maintenance and Events department.
• Reporting directly to the GM, managing a team of 160 people, direct report from all department managers apart from Account and HR.
• Menu development and costing
• Marketing - Sms, flyers distribution and promotions
• New Openings - from venue searching to budgeting
• Worked along GM and Franc Corp to create a Franchising Manual
• Set up of Event and Catering Department
• Worked along GM on the 2014 Budget
• Managing consolidated P&L
• Presenting on monthly basis to the GM and Owner results and discuss P&L performances.
• Ensuring Sales and Profit figures are in line with Budget


Key Achievements:
• 8% up in sales vs Budget and 16% up on LY
• Average Delivery Time from 35 minutes to 27 minutes - new stream line Menu.
• Set up a quality control system - Mystery shopper, Customer satisfaction surveys.
• 2 Franchise Area Developments in Abu Dhabi and Doha
• Successfully launched the Event and Catering Department.
• Successfully negotiated best prices and costs with suppliers and contractors
• Successfully launched the 800 Pizza Training Academy
• Incremented Team retention - 360° survey.

• Leading, directing and managing the Food & Beverage operations of a 110 covers Restaurant, 90 covers Bar and Room Service ensuring that the team executes service to world class standards
• Reporting to the Brand Executive Manager, Managing a team of 18 people, direct report from Head Chef and Restaurant Manager.
• Maximising profitability through customer service; effective and prompt communication and follow-up on all pending matters with the customer
• Maintaining a clean, professional and safe working environment by inspecting and scheduling maintenance, following Health and Safety regulations
• Utilising superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients
• Addressing all employee performance problems promptly and directly in accordance with company personnel policies and procedures, planning and monitoring daily staffing schedules and adjusting accordingly, ensuring adequate staffing levels that support operational demands and business objectives
• Managing revenue and expenses to reflect budget constraints and overseeing administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements
• Training and certifying new employees on all performance standards
Key Achievements:
• 6% up in sales vs Budget
• 480k up in profit vs Budget
• 34th place in TripAdvisor of all Hotels and Resorts in Dubai
• Travelers Choice in TripAdvisor for Best Value for money hotel in Middle East 2012
• Highest Health and Safety audit score for 2012 in ELR (95.4%)
• Highest score in Mystery Guest survey for 2012 in ELR (97.7%)

• Dealing with operations in three different properties with a total of 150 rooms, including reception, housekeeping and maintenance, Finance and Sales and Food & Beverage
• Working closely with the Managing Director and the three Property Managers in achieving targets in sales and cost controlling
• Managing a team of 75 peoples, report from Hotel Managers, HR Manager, Reservation Manager and Revenue Manager.
• Successfully renegotiating key contracts with both suppliers and contactors, thus maximising profit and implementing Health and Safety training, procedures and regulations with consistency in all three properties
• Creating SOP brand book to establish brand identity, including standardised room decor and service at every level
• Implementing maintenance plans across three properties in addition to both housekeeping and reception training plans
• Introducing new marketing materials, feedback tools and competitors’ visits, revising revenue strategies for all properties and reviewing on daily basis in order to stretch and exceed given budget

• Leading, directing and managing hotel operations, (Reception and Housekeeping) as well as F&B operation in absence of F&B manager, ensuring that the team executes service to Whitbread Standards
• Maximising profitability through superior customer service; effective and prompt communication and follow-up on all pending matters with the customer
• Maintaining a clean, professional and safe working environment by inspecting and scheduling maintenance, following Health and Safety regulations
• Managing revenue and expenses to reflect budget constraints and overseeing administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements
• Training and certifying new employees on all performance standards

Key Achievements
• Completing the Shooting Star Silver Programme
• Receiving nomination for New Business of the Year 2010