General Manager
Walmart Inc.
Total des années d'expérience :11 years, 8 Mois
Key Deliverables:
• Strategic Planning: Create and implement high-quality business strategies and plans to grow, thrive, and maintain a healthy financial position within the industry.
• eCommerce Operations: Shoulder with the entire
responsibility of leading the eCommerce logistics, processing, and delivery while fulfilling the customer needs.
• General Management: Lead the business activities to achieve the desired results consistent with the strategy and mission. Contribute to leading successful daily business practices and ushering in a new era of growth.
• Program Management: Analyze the business requirements, manage the resources, assemble the right program team, and develop the milestones and launch schedules for successful handover.
• Customer Experience: Lead the program execution with the program and eCommerce teams to improve end-to-end customer experience.
• Business Development: Identify, tap, and capitalize on new business opportunities to expand the market share, grow revenue, and diversify the business.
• People Management: Accountable for managing the over 700 associates and multiple senior level direct report, including the employee development, performance review and one-one coaching.
• P&L Responsibility: Handle the complete P&L ownership and merchandising decisions across different divisions to achieve sales targets and provide excellent customer service.
• Pricing Management: Plan and create the price strategies, analyze the competitor’s pricing, and research the market to stay competitive and profitable.
• Relationship Building: Foster, nurture, and strengthen solid relationships with clients, vendors, suppliers, and industry partners.
• Labour & Performance Management: Create and implement performance and labour strategies for new and existing markets.
• Market Research: Conduct market and competitor analyses to identify trends, opportunities, and threats and develop strategies to stay ahead.
• Performance Management: Set up the performance measuring systems, KPIs, and progress monitoring to improve operational efficiency and accountability.
• Team Leadership: Develop, mentor, and manage 700 employees across several departments.
• Executed and led high-profile projects from start to finish.
• Created and implemented detailed project plans with clear goals, milestones, and deliverables to optimize project management.
• Identified hazards, developed mitigation methods, and minimized project disruptions, reducing project risks by 10%.
• Strictly adhered to the Agile and other advanced project management methods to improve efficiency, resource allocation, and schedules, delivering projects early.
• Handled project finances and resources, including monitoring spending and adopting cost-saving strategies, which resulted in a savings of 9% on the budget.
• Used lessons acquired from past projects to identify areas for improvement, apply best practices, and drive continual process improvements to mitigate risk.
• Created and operated Omni Channel platform for Supercenter E-commerce clients.
• Handled the inventory, order fulfilment, and logistics for e-commerce enterprises.
• Created and implemented strategies to improve conversion rates, customer journey, and online purchasing experience. Worked with cross-functional teams to integrate e-commerce platforms with ERP and CRM systems.
• Organized, categorized, and optimized product catalogues for discoverability.
• Managed E-commerce acceleration POC projects like Automated Micro Fulfilment Center.
• Implemented and complied with the quality control methods to handle orders, track shipments, and resolve customer complaints.
• Worked with marketing teams to create and implement online marketing strategies, promotions, and advertising to boost sales. Monitored market trends, new technology, and e-commerce best practices to find ways to innovate and enhance.
• Architected and implemented strategic initiatives to improve operational efficiency and meet organizational goals. Implemented process improvement initiatives to streamline processes, decrease costs, and boost productivity.
• Managed the whole supply chain, including procurement, inventory, and logistics. Led the operating budgets, monitored spending, and executed cost-saving actions for increased profits.
• Addressed and mitigated the operational risks with risk management and regulatory compliance.
• Selected vendors, negotiated contracts, and formed connections for quality products and services.
Key Deliverables:
• Led Amazon customer service messaging pilot
project.
• Managed a 50-person team, creating a collaborative environment to achieve great results.
• Organized and led the performance development activities, including regular coaching and actionable feedback, increased productivity and individual growth by 25%.
• Catered to the North American, European, and Asian clients. Motivated team members with recognition and award programs, increasing morale and staff retention by 20%.
• Facilitated the customer support team in upgrading the internal backbone service tool.
• Coordinated CRM system upgrading with customer service and technology
Key Deliverables:
•Ensured gym activities complied with corporate policies, safety protocols & regulatory standards.
• Created and executed a marketing plan to publicize gym services, spearhead events, and recruit new members. Kept abreast of the latest fitness industry trends, market shifts, and competitors.
• Oversaw daily gym operations and maintained seamless functionality with the Managing Director.
• Created business growth strategies, improved member retention & upgraded customer service.
• Aided in the development and execution of business plans, financial objectives, and budgets.
• Directed a team of trainers and administrative personnel, nurturing a constructive workplace.
• Addressed and resolved member feedback and issues, sustaining high satisfaction levels.
• Devised and applied sales tactics to boost membership numbers and meet revenue targets.
• Managed vendor relations to guarantee the supply of required gym equipment and services.
• Substituted for the Managing Director during their absence, making operational choices.