Senior Analyst
Altisource Business Solutions
مجموع سنوات الخبرة :15 years, 3 أشهر
) is a leading provider of real estate
• Understanding and providing assistance in satisfying customer needs & queries about products, prices and services. Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales. Focusing on Up selling/ Cross selling
• Maintaining customer relationships in order to build long term brand loyalty
• Handling new launches, promotion of products and visual merchandising
• Ensuring stock replenishment at all times. Implementing CRM at the store level and providing relevant feedback
• Coordinating with Customer Care Centre for after sales service
• Following all company procedures in ordering, cash handling and other common practices. Generating Daily Sales Report
Valuation
• Creating valuation orders for each property assigned to me on daily basis.
• Assigning the valuation orders to the vendors and make sure the property is valued on time and make a primary level review on it and forward it to the next team(CMA, BPO, 1004 appraisals, 2055 appraisals, data orders)
• Check if the loans are moved to respective property status, if the orders are triggered, if the completed values are updated)
• Scrutinize and develop the business timeline and SLA.
• Maintaining the SLA to achieve individual target and the team performance as well
• Business development and process improvement
• Maintained reports in aspects of the SLA’s and sent it on a daily basis to the higher management
• Workflow scheduling in absence of any analyst
• Have worked with all the teams in the department(REO follow up, Manual placement, review, national vendors, client relation, preservation, asset management, Non- REO(Short sale, Hamp), Spring house)
Client relation
• Interacting with the client, vendor and co-ordinate to get the valuation for the properties and sending it to them on daily basis
• Creating valuation orders for each property as per client’s requirements.
• Was playing major role as POC for 5 clients.
• Handling a project call short sales, was the main POC between authorities and client.
• Facilitate the development of a vision for the overall success of the company, business area, or function.
Property preservation and inspection
• Securing the foreclosed properties, evacuating and preserving.
• Maintenance work on the foreclosed properties done which can be getting the property secured, initial grass cut, lawn maintenance, trash out, eviction, janitorial services. This is done in coordination with the vendors who work for Altisource across USA
• “Cash for Relocation” (CFR) work for the properties which have been occupied by a Previous Mortgager, squatters or a Tenant. CFR is an offer provided by “Altisource” to the occupant(s) to re-locate to a different location, so they can vacate the foreclosed property with the CFR terms & conditions.
• Dealing with legal issues related to attorneys, county office. Coordinating with the attorneys, client, and county sheriff.
Asset management
• Moving and managing assets to different asset status according to the asset condition.
• Assigning assets to preservation co-coordinators, valuation analyst, listing broker.
• Listing the in the market in coordination with the listing broker.
• Triggering orders for valuation, preservation and listing.
Quality Assurance
• Have been training the new quality team that was formed for the betterment of process.
• Been part of the quality team and have been guiding the team
• To check quality of the work done by the agents.
• Make rules and alterations in the process for better quality.
• To Provide checklist and process manuals.
Key Result Areas:
• Driving vendor service SLA’
Quality:
Always been a top performer consistently for past 4 years.
Always been able to achieve and exceed the target set by the business unit.
Quality : 99% and above
Been recommended by team manager for various new process taken by the department
• Assist team in training and process improvement
• Managing Telephone management tool
• Driving schedule adherence
• Handling vendor escalations, queries.
• To check quality of the work done by the agents.
Additional Responsibilities:
Took an initiative and was responsible to train the new hires to the process in the organization
Testing and developing the new platform(RTGN, VMS)
Making various management reports
Assigning works to the team members
Managing international clients from Europe.
Managing domestic clients like Lee, Levis and
coordinating between client, buyer and organization
Handling international clients from countries like USA and France.
Managing domestic clients like Indian terrain, Allensolly and Nuon.
Responsible for garment manufacturing from designing, manufacturing till shipment.
Been working in purchase, supply chain and procurement.
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