Manoj Kumar K P

Process Specialist at Infosys Ltd

• India - Bengaluru
• My current job since December 2009

Professional Digest
 An astute professional with nearly 13 years of experience in IT Infrastructure Administration, Systems Administration, Networking, Technical Support & Information Security with reputed organisations.
 Currently working with Infosys BPO Limited, Bangalore, India as Process Specialist
 Adept in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
 Resourceful in comprehending clients’ problems pertaining to hardware, software and other applications, raising tickets and ensuring successful closure of the same within SLA terms agreed upon with the client.
 An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with steering committees and other project managers.
 Merit of successfully completing projects for clients like BT (British Telecommunications), DELL (US-based client), Phones4u (UK-based client), DBOI (Deutsche Bank Operations International), TFS (Toyota Financial Services) and WAMU (Washington Mutual Bank), USA during the present tenure.
 Cisco, Microsoft, Harvard, British Council and Brainbench Certified professional.