Manoj Pradhan

Responsibilities:
• Lead day-to-day café operations, including staff scheduling, inventory control, and cash handling to ensure smooth service and adherence to company standards.
• Train, coach, and supervise baristas and front-of-house staff to maintain high product quality and customer service.
• Monitor sales, costs, and waste, implementing operational procedures to maintain profitability and compliance with hygiene and safety regulations.
• Coordinate with suppliers and franchise/head-office teams on ordering, promotions, and brand guidelines.

Achievements:
• Led the launch and operational setup of a franchising program, supporting expansion to nearly 10 locations across KSA and UAE, standardizing procedures and training for new partners.
• Improved store-level profitability by optimizing staffing and inventory, reducing waste and overtime while maintaining service levels.
• Increased customer satisfaction and repeat visits by enhancing service workflows and staff training, reflected in higher feedback scores and reviews.
• Developed and implemented café SOPs and checklists that reduced operational errors and onboarding time for new staff.

Shaping and maintaining a brands identity, ensuring it resonates
with target audiences and stays competitive in the market. It
combines staff hiring, training, strategic planning, marketing
execution, product research and development and cross-functional
leadership to drive brand growth and profitability