Head Operations Services
FIS
Total years of experience :28 years, 2 Months
• Handle a team of 1100+
• Account Management
• Deliver best - in - class customer satisfaction score, meeting top box targets of customer satisfaction
• Multi-channel delivery (Email & CHAT & Voice)
• Transformational changes & Business Development
• Revenue generation via Retentions & Sales strategies
• Delivery on specialised services
o Tech
o Sales
o Retentions
• Cost Management and budgeting
• Multi-site management
• Co-ordinating with the American and European clients on their requirements
• Sourcing right suppliers based on customer needs across geographies
• Providing insights in to current market trends to clients
• Meeting international quality standards
Bachelor of Commerce