مانوج Yesodharan

Managing, maintaining and administrating IT Infrastructure, Network Security, ERP Microsoft Navision, LS Retail (POS) and other applications for the Middle East branch of Istanbul Supermarkets.
Installation and setup of Navision version 5.0, 2017 and LS Retail POS for Retail outlets.
Administrating DD Monitoring of Jobs between outlets, adjust cost, Batch posting, Retail ICT process and maintaining Day end activity.
Creation of Users and Staff in Back office Navision HO database and replicate it between stores.
Installation and setup of Database and Applications in SQL Server.
Implemented the backup structure for all Database, File server, Application and maintaining it as well protecting from Ransomware and other virus attacks.
Enhancing the infrastructure and ensuring Continuous availability of licenses, file systems, support along with maintaining, analyzing,
troubleshooting and repairing server systems.
Monitoring update failures and lock entries, configuring management system and moving the application and overseeing installation, patching, configuration, storage, backup, maintenance, documentation and procurement of all IT devices.
Registering and classifying received incidents and undertaking immediate effort to restore failed IT service as quickly as possible.
Providing day to day 1st, 2nd and 3rd level support to end users and IT service users, network and servers and maintaining complex hardware and software environment and performing the daily system administration tasks.
Contributing significantly in managing, sustaining and installing new software updates, system upgrades and resolution of software related problems.
Managing initial assessment of urgency and business impact of all support calls user’s issue and service within a reasonable timeframe.
Handling CUG accounts and plans, regularly reviewing performance and trends in response to incidents, generated aging report and providing recommendations to the Management for service improvement.
Executing the networking a group of computers in and other environment using CISCO Routers (2800, 1841, 877, 887series) while installing the hubs, switches, desktop computers and network printers.
Providing timely implementation of remote connectivity, configuring routers, switches, troubleshooting problems pertaining to
performance tuning, network administration, application conflicts and system bugs.
Monitoring IT Service management process and catalyzing realignments to make the system more effective and organizing various training sessions for the team to enhance their performance.
Travelling across local, regional customer sites and support for troubleshooting network related problems and implementing new hardware and software.

Developed and implemented project plans, risk assessments and contingency plans while implementing monitoring, configuration management of several server operation systems such as Microsoft Windows NT & 2000 Servers.
Proven skills in leading a team of systems administrators to manage servers and other computer system aspects of a company; configured and troubleshot software and hardware enhancements, application deployments and infrastructure up-grades.
Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan for corporate clients.
Installing and configuring Windows NT, Windows 2000 Professional, XP, Vista, Windows 7 and Server, Windows 2003, 2008 Server Operating Systems, Application Software, Anti-Viruses & Hardware
Provided IT site services following the agreed service catalogue and service level agreements
Collaborated with the regional and global IT organization to maintain the IT service catalogue and IT Service level agreements in alignment with global / regional & site specific IT services
Provided all assigned IT Service Operations tasks as assigned for the primary assigned site.
Participated in local, regional, and global IT projects and coordinated roll-out of same on local site level
Performed other duties as assigned based on business needs
Conformed with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
Traveled 15% on local, regional customer sites & support for Troubleshooting network related problems and implementing new hardware & software.

Installing and configuring computer systems.
Installation of Windows 98/2000/Xp and Microsoft Office
Diagnosing and solving hardware/software faults.
Setting up and configuring new laptops and desktops.
End User Support.
Maintaining the inventory of the IT equipment.
Updating windows and the software's on timely basis.
Managing rights and permissions on the File Server for privilege access.
Undertaking analysis, diagnosis and resolution of user problems via phone, E-mails.