Airport Services Agent
Cathay Pacific Airways
مجموع سنوات الخبرة :5 years, 11 أشهر
Airport Services Agent- Cathay Pacific Airways, Chennai (July 2011- till date)
Job Profile:-
• Monitoring Pre-flight and Post-flight functions
• Assisting in Travel Document Checks
• Assisting with basic Reservation functions
• Supervising GHA functions, ensuring company service delivery standards are met according the policies and procedures
• Service recovery functions at departure and arrivals
• Promoting Frequent flyer enrollments, Online check-in promotions
• Monitoring RAMP functions (baggage make up area, baggage break up area, offloading and loading of ULD's)
• Liaising with other agencies for smooth operation of flight
• Coordinator of local Emergency and Accident Manual- Updating manual, conducting briefing for other members
• Administrative functions- settlement of bills, maintenance of stock and stationeries
Guest Service Agent -Kingfisher Airlines, Chennai (Dec 2009-June 2011)
Job Profile:-
• Check-in counters- handling 15 departures in one shift, ensuring company service delivery standards are being met
• Boarding Gate functions
• Reservation functions
• Lounge functions
• VIP Assistance
• Chartered flight handling
Customer Service Agent -Air India Air Transport Service, Chennai (Oct 2006- Oct 2009)
Nature of Work
Ground handling for Air India and it's customer Airlines, Gulf Air, Emirates, Malaysian Airlines, Singapore Airlines, Thai Airways, Saudi Arabian Airlines, Kuwait Airways, Tiger Airways, Cathay Pacific Airways.
Job Profile:-
• Check-in
• Coupon Reconciliation
• BMA and Ramp Function
• Boarding
• Baggage Services
• Handling Non-scheduled Flights
Marketing Executive - Kerala Travels Interserve, Trivandrum (6months)
Job Profile:-
• Working out Tour Itineraries and brochures (inbound & outbound)
• Costing of Tour Packages
• Finding out Target Market
• Marketing & Sale of Tour Packages
• Master of Tourism Administration from Futures Studies Department University of Kerala, 2005
• Bachelors Degree in Commerce from University of Kerala, 2003
• Pre-degree from University of Kerala, 2000
• Matriculation from St.Mary's H.S.S Pattom, Thiruvananthapuram under Kerala Board of Public Exams, 1998 COMPUTER PROFECIENCY • Diploma in Computerised Financial Accounting OS - Windows Applications- MS office, Outlook Web access Ability to learn any new applications quickly