Asst. Service Manager
Budastoor Motors
Total years of experience :15 years, 6 Months
Responsible to Manage After sales operation for the Jetour and ZX brands .
Clearly defined employees responsibilities under Mobile service operations and tracked performance .
Managed door to door service for the VVIP customers .
Monitored and supervised repair activities and ensured timely completion of jobs .
Managed 24hr road assist mechanics ad tow service teams .
Conducted test drives .
Maintained internal fleets .
Communicated with supplier companies arranged quotes, LPO and payment follow ups .
Prepared all reports .
Ensured safety standards in operation .
Managed daily operations of workshop to perform vehicle repairs and deliveries on-time.
•Performed staff management and capacity planning operations
•Identified areas of cost control and managed expenses within allotted budget
•Ensured workshop operations were in accordance with Health, Safety and Environmental standards
•Developed best practices to ensure smooth and efficient workshop operations
•Maintained workshop safe and clean at all times
•Performed staff recruitment, training, and performance evaluation activities
•Performed vehicle inspection, maintenances and repair operations
•Maintained adequate stocks of vehicle parts to avoid any shortages
•Developed good relationships with customers for repeat business
• Developed annual budgets and maintained monthly expense records
Responsible for control Company owned vehicles and its maintenance
•Monitored daily repair estimate conversion of retail customers both by number and by value, reported periodically to management
•Responsible for visit fleet customers and develop repair contracts
•Responsible for educate the customer on necessity of recommended repairs in required circumstances
•Trained and developed Service staff on up selling of special services and products to increase sale and profitability
•Delivered the highest technical standard, workmanship & quality from the workshop staffs in order to assure customer satisfaction
•Implemented and monitored all Principal related service activities and carry out correspondence on all critical matters with the concerned principal representatives
•Maintained a comprehensive library of technical literature for reference by technical staff
•All service bulletins and campaigns have been monitored and a monthly report of technical issues and campaign completion has been prepared and sent to Management
•Audited regularly works write-ups/worksheets to ensure they are written up and time clocking is recorded accurately
•Ensured that Technicians are following, safety rules and regulation and arrange safety equipment and tools to all staff. A personal monitoring of the fire equipment including periodic calibration has to be ensured
•Prepared and submited weekly and monthly reports to management
Workshop Supervisor
Al Shaya and Al Sagar Company (KAICO) Kuwait, (Mazda, Peugeot, Geely & Eicher
Monitored daily repair estimate conversion of retail customers both by number and by value
•Distributed works to the appropriate maintenance team and guided them on repair
•Monitored and controlled spare parts flow in workshop
•Ensured warranty repairs has been done according to the warranty terms and conditions
•Ensured well housekeeping in service area
•Performed test drives and identified the customer concerns
•Prepared daily progress reports
Distributed work orders to the maintenance staffs to achieve maximum productivity by analyzing job request
•Delivered the highest technical standard, workmanship & quality from the workshop staffs in order to assure customer satisfaction
•Ensured that Technicians are following, safety rules and regulation and arrange safety equipment and tools to all staff. A personal monitoring of the fire equipment including periodic calibration has to be ensured
•Audited regularly works write-ups/worksheets to ensure they are written up and time clocking is recorded accurately
Recognized by Government of India Detailed study of Automotive Engineering theory and practical