Manpreet Singh Jaggi

Program Management: Led multiple central programs to improve test drive experience, driver
utilization and customer SLAs PAN India.
Workflow Design: Built and deployed the Client Operations Panel replacing manual Google
Forms, enabling scalable operations.
Automation: Automated end-to-end driver payouts with analytics increasing accuracy and
reducing manual hours per week.
System Integration: Integrated Locus routing data into AUTOPILOT driving ₹8 cost savings
per trip and improving trip allocation logic.
Process Improvement: Redesigned test-drive workflow increasing schedule adherence from 40% to
85%, reducing customer cancellations.

Retention Strategy: Managed a team of 5 interns to survey delivery partner well-being in
25 cities, identifying pain points to improve retention and reduce churn.
Revenue and Partnerships: Developed partnerships with major brands, enhancing delivery
partner apps value and increasing engagement and satisfaction.
Partner Experience: Collaborated with tech/product team to improve the rider apps features
and redesign the NPS feature, enhancing rider experience and gathering valuable feedback.
Insights and Analytics: Monitored daily NPS and published reports on Day-over-Day (DoD),
Week-over-Week (WoW) and Week-over-2-Weeks (Wo2W) performance.

Promo Operations: Led a team of 5 responsible for all code creations and updates at platform
level driving a 30% growth through festive codes.
Process Transformation: Collaborated with product and tech team to optimize the code
update process from thrice a week to 4 times everyday.
Competitive Analysis: Developed a new metric to assess discount competitiveness offered
on our platform compared to that of our competitors, shaping our strategy to improve C2O
(Cart-to-Order %) and user retention.
Targeting and Segmentation: Revamped platforms user segmentation leading to an OTR
uptick of 0.8% and savings of 30 paisa per order.
Self-Serve Systems: Co-created DIY Promo Code Builder enabling thousands of merchants to
run promotions independently.