Manshu Jaiswal

• Managed an IT solutions company delivering website development and digital
services.
• Led cross-functional teams including developers, designers, and support staff.
• Managed client acquisition, project delivery, and business growth strategies.
• Ensured service quality and customer satisfaction through timely delivery and
support.
• Implemented operational processes for scalability and team performance.

• Managed daily operations of travel and tourism services.
• Handled customer inquiries, bookings, and travel support.
• Developed promotional strategies and managed financial transactions.
• Ensured high customer satisfaction and return clients.

• Gathered requirements from clients and sales teams.
• Conducted client meetings to understand needs and expectations.
• Coordinated with freelance developers to deliver projects on time.
• Tested websites, collected feedback, and implemented improvements.
• Provided 7 days of free post-delivery support and changes.

• Responded to customer queries via phone, email, and chat.
• Identified customer needs and guided them to appropriate features.
• Updated internal databases with technical issues and customer feedback.
• Monitored social media complaints and provided assistance.
• Shared feature requests and workarounds with internal teams.
• Followed up to ensure issue resolution.
• Assisted in training new customer support representatives.
• Collected and shared customer feedback with senior management.

• Maintained a positive and professional atitude with customers.
• Responded promptly to inquiries via multiple channels.
• Resolved customer complaints efficiently.
• Processed orders, forms, and applications.
• Maintained records of interactions and transactions.
• Coordinated with team members for issue resolution.
• Provided feedback to improve service processes.
• Supervised junior customer service representatives.
• Ensured high customer satisfaction.