Team Lead
Accenture
مجموع سنوات الخبرة :17 years, 0 أشهر
In Accenture, I have worked on two Public Sector projects.
1. Family Responsibility Office, Ministry of Ontario Province, Canada
Role:
• Timely Delivery of FCMS with 4 drops on par with accepted Quality and Standards for each and every phase.
• A detailed analysis of Integrated Solution Design of Case Management functionality.
• Building the Logical Data Model of various entities used in the system.
• Working on technical areas like Siebel Configuration, Scripting, Workflows, Assignment Manager, EBCs and Integration.
• Creation of Technical Design for FOAEA SDN, Driver's License Suspension functionalities.
• Functional design creation and review.
• Supporting OBIEE teams for Integration Object creations.
• Design and Development of Enforcement Interface of FOAEA and MTO.
• Creation of Data Dictionary, Unit Test Cases.
• Supporting Siebel - WPS integration during build phase.
• Worked on Multilingual eService, EBCs, Assignment Manager, Workflow Policies, RCRs, and MLOVs.
• Analyzing, debugging and fixing faults raised on Test environments.
• Mentoring new joiners and guiding them in their technical challenges.
2. Department of Work and Pensions, United Kingdom
Role:
• Handling a team of size 20, assigning task, release planning, risk management and executing a release.
• Case Management and Case Assignment solutions for problems raised.
• Leading Problem Management team offshore.
• Estimating the work, maintaining Earned Value matrix.
• Identifying potential risks for project delivery, raising Risks and Issues to highlight project delivery concerns to management.
• Reporting Project metrics like SPI, CPI, BAC, ATD, SPE, ETC to senior management.
• Maintain the Schedule and ensuring SPI & CPI are within allowed limit.
• Conducting the detailed root cause analysis of Incident raised.
• Interacting with cross-tower application leads for resolution of the issue.
• Interacting with onshore Incident Analysis and Problem Management team.
• Propose detailed fix after analysis of issues is complete.
• Technical and functional document update using Microsoft Visio for proposed fix.
• Problem Analysis and Solutions are delivered by adhering to client SLAs.
• Debugging of Problems by analyzing the Siebel Logs, Interface XMLs and Error Logs.
• Attending multi vendor meetings and liaising with them for resolutions.
• Reviewing code quality and process quality of the entire release.
In Oracle, I have worked for a Telco project of Mobily Telecom, Riyadh, Saudi Arabia and Partner Manager Application of AIT A&C, Oracle IDC, Bangalore, India
Role in Mobily Project:
• Designing & developing Account Hierarchy.
• Attending client meetings to finalize the design approach.
• Performing POCs to confirm the design approach and giving demo to the client.
• Interacting with stakeholders on finalizing design approach.
• Coordinating from client location Riyadh, Saudi Arabia for requirement analysis, Design and Development.
Role in AIT A&C:
• Attending weekly calls with USA and UK teams.
• Monitoring the SRs raised by the partners and providing the solution and fixing the issues.
• Handling language translation issues of Partner Portals (eService) of 10 different languages.
• Carrying out Regression Testing post applying fixes.
• Writing client side Business Service, making necessary changes on Personalization of Applets, Smart Scripts.
• Mentoring the new members of team.
In Tech Mahindra, I worked a Telco project OneView of British Telecom, United Kingdom
Role:
• Worked in 12 SDLC release cycles.
• Experience in multi vendor environment, attending regular calls for resolutions of issues.
• Working on areas like Siebel Configuration, Scripting, Workflows, VBCs and Integration.
• Design and Implementation of a script less solution using caching of VBCs concept.
• Coordinating with other system components, which are integrated with OneView Component.
• Functional knowledge transfer to the Test team.
• Preparing Low Level Design document, Unit Testing and implementing Test Driven Development (TDD).
• Handling technical communication with high-level design team.
• Fixing faults on Test environments, debugging by analyzing log files.
• Coordinated with test teams to resolve environmental issues.
• Extensively used Siebel eScripting in developing interfaces.
• Worked on several other functionalities like Technical Line Check, Address Match and Number Reservation.
• As a Performance Champion of the team was responsible for performance of the code delivered by team.
• As Tech Lead of Engineering Team was helping team for technical challenges.
• Supporting the Application Support Group (L2 team) by providing timely inputs for solving Production issues.
• Use of Agile Methodology during development and test cycles.
• Understanding the business requirements (user stories) and map it to a simplified low level design.
• Coordinating from client location Glasgow, United Kingdom for supporting Business Analysts, Design team and Delivery of the project.