Service Delivery Manager
Etihad Airways
مجموع سنوات الخبرة :20 years, 6 أشهر
• Manage the delivery of Network Services (Voice & Data) globally.
• Responsible for the relationship between IT and the service provider and ensuring the delivery of technology services at agreed performance measures.
• Maintaining an in-depth knowledge of specific technical components and services and providing expert advice regarding their application.
• Specialist in the areas of responsibility with regards to information, technology, applied IT Service Delivery processes and methods, products, suppliers and application areas.
• Supporting the IT Network.
• Network Administration.
• IT Refurbishment & Proactive maintenance for Etihad Airways Outstations.
• Analyze new Network requirements.
• Tenders evaluation and recommendations.
• Managing and supporting new Network & Virtualization Infrastructure
• Effectively manage the entire network infrastructure of the company.
• Supporting IT Network & Security.
• Managing a team of 10 IT & Network coordinators.
• Design Network setup for Company’s Site Offices around UAE.
• Supervise Network implementations on New Site Offices.
• Analyze new Security / Network requirements.
• Manage and coordinate tenders evaluation and recommendations.
System and network administration, supporting IT Network, provide IT support for Thuraya global & major events & tenders evaluation and recommendations.
Achievements:
• Configuration design & implementation for new network infrastructure in Thuraya HO, equipped by Cisco Systems (Advanced Core & Edge Switches) with fibre backbone for 264 nodes
• VLAN Management
• File Servers Management
• Printer Servers Management
• Participated in Microsoft Windows 2003 migration initiative from NT 4.0 Active Directories
• Participated in Microsoft Exchange 2003 migration initiative from Lotus Notes
• Various management presentations on critical issues related to IT strategy, computer use policy, internal procedures and new technologies
• Administering PIX 520 & 525 firewalls for corporate LAN
• Thuraya Corporate LAN / WAN management consisting of more than 10 networks and expanding
• Participated in Thuraya GPRS / DSL projects equipped by Huawei Technologies Switches/Routers/Firewalls
• HP Openview and NMS Management
• Backup Management
• Migrated from PIX 520 & 525 firewalls to Huawei Eudemon 1000 firewalls, part of Thuraya LAN / WAN Upgrade
• Upgrade Thuraya LAN /WAN from Cisco Systems equipments to Huawei Technologies equipments consisting of High-end switches, Core switches & Edge Switches.
• Cisco Network Academy Program • Passed semester 1 to 4 • LAN / WAN hands on knowledge / experience • Set up and manage LAN / WAN • Router Administration using IOS • TCP / IP Fundamentals and IP Addressing • Configure Switches using Firmware • Troubleshooting LAN • Design Project for LAN / WAN • Install and support Cisco technology-based networks • Networks infrastructure design for SOHO and small networks, (100 nodes or less) and the ability to adapt and learn new technical concepts for big enterprise network • Understand NT Domain and Windows 2000 Active Directory Structures and add/remove/block users and workstations • VLAN Fundamentals • WAN Protocols • Advanced Switching • Advanced Routing • Advanced troubleshooting • Advanced Remote access to networks LAN / WAN using Dial up and Remote access devices and Software • CCNP - Passed